MIT Rooms
About The Position
Learn and follow standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Learn to manage and execute components of Rooms Division operation, learn and exhibit Four Seasons Leadership Behaviours. Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company. Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior. Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the employee handbook.
Requirements
- 1-2 years’ experience in hotel environment with a passion for the industry
- Strong computer skills
- A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays
- Must be fluent in English and possess legal work authorization in the United States
Responsibilities
- Learn and follow standards and cultural standards
- Provide exceptional knowledge of hotel products and services
- Anticipate guest needs, ascertain satisfaction, and offer suggestions
- Respond urgently and appropriately to guest concerns and requests
- Learn to manage and execute components of Rooms Division operation
- Learn and exhibit Four Seasons Leadership Behaviours
- Work harmoniously and professionally with co-workers and supervisors
- Maintain discretion and confidentiality
- Attend, participate in and occasionally lead required meetings or training events
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Benefits
- Comprehensive Benefits
- Hourly Rate: $26.23
- Medical, dental, and vision insurance
- Paid Time Off and Holiday Pay
- 401k participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Free shift meal prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
