Rooms Division Manager

GSR LLC•Daniels, WV

About The Position

The Rooms Division Manager is responsible for overseeing all operations related to the rooms division within a hospitality establishment, ensuring exceptional guest experiences and operational efficiency. This role involves managing front office, housekeeping, and guest services teams to maintain high standards of cleanliness, service, and guest satisfaction. The manager will develop and implement policies and procedures that optimize room occupancy, revenue, and overall guest comfort. They will also coordinate with other departments to ensure seamless communication and service delivery across the property. Ultimately, the Rooms Division Manager plays a critical role in driving the success of the property by balancing operational excellence with a strong focus on guest relations.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience
Minimum of 3 years of experience in hotel operations with at least 2 years in a supervisory or management role within the rooms division.
Strong knowledge of front office, housekeeping, and guest service operations.
Proficiency in property management systems (PMS) and Microsoft Office Suite.
Excellent communication and interpersonal skills.

Nice To Haves

Certification in hospitality management or related professional credentials (e.g., CHA, CHRM).
Experience working in a luxury or upscale hotel environment.
Familiarity with revenue management and yield optimization techniques.
Knowledge of health and safety regulations specific to the hospitality industry.
Multilingual abilities to effectively communicate with diverse guest populations.

Responsibilities

Lead and supervise front office, housekeeping, and guest services teams to ensure smooth daily operations.
Develop and enforce standard operating procedures to maintain high standards of cleanliness, safety, and guest service.
Monitor room inventory, occupancy rates, and revenue management strategies to maximize profitability.
Handle guest complaints and feedback promptly to ensure guest satisfaction and loyalty.
Coordinate with other departments such as food and beverage, maintenance, and sales to deliver a cohesive guest experience.
Prepare and manage budgets, forecasts, and reports related to the rooms division.
Recruit, train, and evaluate staff performance to build a motivated and skilled team.
Ensure compliance with health, safety, and regulatory standards within the rooms division.