2026 Rooms Division Internship - Dollywood DreamMore Resort and Heartsong Lodge & Resort

Dollywood Parks & Resorts•Pigeon Forge, TN

55d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Rooms Division Intern for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Rooms Division Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Under the direction of the Rooms Division Manager, to whom the intern reports, the intern will be immersed in the guest operations of a world-class resort with exposure to all different aspects of the resort. Intern will support the guest operations of Housekeeping, laundry, front desk, tickets, and valet/bell stand, management, and administrative duties within Dollywood's DreamMore Resort, Heartsong Resort, and Lodge. In turn, the intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern: The opportunity to complete course credit for the term of the internship Practical experience within a fast paced and every changing work environment Opportunity to apply theory with practice

Requirements

Required 3.00 GPA
Must be a student entering their third year (at the least) at a university or educational institution
Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship
Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers
High school diploma or equivalent
Must be at least 18 years of age
Must be able to successfully pass a background check and drug screen
Must be self-motivated and disciplined
Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must be willing to constantly /improve
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem-solving, conflict management, and interpersonal skills
Must be able to utilize flex leadership and empowerment skills
Able to work collaboratively with other leaders, departments, and properties for best practices and decisions
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
Able to tolerate a fast-paced, hectic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with a valid driver's license and state requires auto insurance
Able to work outdoors
Able to add, subtract, multiply, and divide
Able to lift up to 40 pounds

Responsibilities

Attend Leadership development classes.
Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
Answer phones, relay messages, greet visitors with a high level of professionalism.
Establish and maintain relationships with the current Operations Team in addition to different resort teams.
Train and work in below sections of internship:
Housekeeping - To properly clean and supply all assigned guest rooms and other areas as designed. Assist with preparation for daily work assignments and team success.
House Attendant - Responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. Provide support to the housekeeping department by running supplies as needed to housekeeping and guests upon request. Maintain all floors in a clean and safe manner
Public Space Attendant - To ensure the cleanliness of all public areas including restrooms, corridors, lobby, game-room and hotel offices
Room Inspector - Responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly, monthly inventory and dispatch duties
Laundry- Exposed to basic operation of off-site laundry, processing 307 rooms of linen, food and beverage linen and pool towels. Also understand basic PAR levels needed to effectively maintain linen flow
Front Desk Host - Assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures
Bell and Valet Attendant - Assist guests with a variety of needs during their stay. To provide optimal standards of service and hospitality through anticipating and fulfilling all guests' needs in relation to transportation operations
Ticket Sales Host - This position exists to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence and information about tickets and the park which exceeds expectations
Participate in shadowing opportunity with upper-level management
Maintain a high level of professionalism and confidentiality at all times