Ticketing Host - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Ticketing Host for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Ticketing Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the Ticketing Host is to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence which exceeds expectations. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions & Responsibilities Greets Guests and initiates friendly interaction. Provide Guest excellence which exceeds expectations and answer questions Performs defined accounting procedures for ticket sales to include: Register opening and closing procedures Management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily Be knowledgeable on all tickets available, must have ability to close the sale Utilizes established ticketing system Cleans and organizes work area daily to present a professional appearance Completes required paperwork in a timely manner Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
High school diploma or equivalent
Basic computer knowledge and usage preferred
Minimum of one (1) year ticket selling experience, OR the ability to pass Math test and Typing test (score of 35 wpm or greater)
Must pass a pre-employment background check
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to move about and react quickly in emergency situations
Able to lift 30 lbs
Must be able to learn computer, computer scanning equipment, and printer equipment

Responsibilities

Greets Guests and initiates friendly interaction.
Provide Guest excellence which exceeds expectations and answer questions
Performs defined accounting procedures for ticket sales to include: Register opening and closing procedures Management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
Be knowledgeable on all tickets available, must have ability to close the sale
Utilizes established ticketing system
Cleans and organizes work area daily to present a professional appearance
Completes required paperwork in a timely manner
Management reserves the right to change and/or add to these duties at any time

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