Resort Trolley Driver - Dollywood's HeartSong Lodge & Resort - Seasonal

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Resort Trolley Driver for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Resort Trolley Driver will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 21 years of age
Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
Must have valid Tennessee Commercial Driver’s License with a Passenger Endorsement and proof of auto liability insurance
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening and background check
Must submit and pass a Motor Vehicle Records check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Ability to memorize safety standards & scripted material
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Ability to move about and react quickly in emergency situations
Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to lift 50 lbs
Must be willing to perform other work functions as assigned

Responsibilities

Greets guests and initiate friendly interaction.
Provide Guest excellence, which exceeds expectations
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
Reacts calmly and quickly in stressful/emergency situations.
Physically assist Guests throughout the area as required
Effectively performs in the role of Resort Trolley Driver to include (but not limited to): Transporting Guests via Trolley in a safe and efficient manner Visually observes surroundings to identify potential safety hazards Cleans and organizes conveyance daily to present professional appearance Communicates calmly, clearly, and professionally with Guests and Hosts Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs Assists Guests with the loading/unloading of ECV’s, wheelchairs, and strollers
Completes daily written reports and turn in any necessary paperwork to Parking PIC
Operates vehicles/work each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Verbally communicates and enforces Safety rules
Visually observes Guest actions during operation to prevent safety hazards
Initiates friendly interaction with guests
Works varying hours and at different areas when needed
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time