The Melrose Hotel Group Rooms Coordinator

Remington Hospitality•Washington, DC

21d•$21

About The Position

What you will be doing Coordinate a calendar workflow of events on all groups booked in the hotel. Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate. Build rate codes in SMS Host and build Weblinks to be sent. Ensure that groups are modified to reflect availability and netted rooms. Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates. Send a "cutoff date reminder" with block pick up to date and potential attrition charges pending as per contract. Process all rooming lists, verify billing arrangements, and send rooming list to client for review. Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list. Work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting Meet with clients on sites, when and if necessary, with or without sales manager Attend weekly meetings with sales staff Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager Answer phone calls and respond to emails about client and group guest inquiries Cross Train with Front Office systems for career development and/ or assist with large group check-ins. Complete all tasks as assigned by the Department Head, Hotel Assistant General Manager, and General Manager. Pay rate from $21.00 hourly (USD) Qualifications Knowledge, Skills, and Competencies: High work ethic and self-initiative Demonstrate proven decision making and problem-solving skills Ability to calmly work with high demand and/or upset guests Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements: Stand, sit and walk for varying lengths of time, often long periods of time Excellent communication skills, both written and verbal, including in high pressure situations Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Requirements

High work ethic and self-initiative
Demonstrate proven decision making and problem-solving skills
Ability to calmly work with high demand and/or upset guests
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Stand, sit and walk for varying lengths of time, often long periods of time
Excellent communication skills, both written and verbal, including in high pressure situations
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Responsibilities

Coordinate a calendar workflow of events on all groups booked in the hotel.
Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate.
Build rate codes in SMS Host and build Weblinks to be sent.
Ensure that groups are modified to reflect availability and netted rooms.
Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates.
Send a "cutoff date reminder" with block pick up to date and potential attrition charges pending as per contract.
Process all rooming lists, verify billing arrangements, and send rooming list to client for review.
Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list.
Work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting
Meet with clients on sites, when and if necessary, with or without sales manager
Attend weekly meetings with sales staff
Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager
Answer phone calls and respond to emails about client and group guest inquiries
Cross Train with Front Office systems for career development and/ or assist with large group check-ins.
Complete all tasks as assigned by the Department Head, Hotel Assistant General Manager, and General Manager.