Group Rooms Coordinator, Full Time

Four Seasons•Denver, CO

19h•$25

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments. BASIC PURPOSE: Responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and director of Revenue Management are aware of any and all communication regarding group blocks.

Requirements

High School Diploma
1-year previous reservations experience
Knowledge of Operations front/back of house
Previous experience in High Volume Call Center
Must have strong written and verbal communication skills.
Must be able to type 40 wpm
Comprehensive computer and analytical skills
Superior guest service and salesmanship skills
Proficient in Microsoft Word, Excel, Internet, Lotus Notes and Delphi
Work well under pressure, multitasking and team player
Detail oriented organizational skills and thinks strategically

Responsibilities

Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.
Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers
Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition
Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months
Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Participate in scheduled departmental and administrative meetings as requested.
Perform other task or projects as assigned by Hotel Management.