Rooms Coordinator

Hilton Grand Vacations • Chicago, IL

2d

About The Position

Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer’s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp’s “Top 100 Places to Stay” list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities. If you enjoy helping guests, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with outstanding training and benefits! We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Our encouragement drives us to make a positive impact and memorable experiences for our owners, team members and guests. Our Team Members are the HEART of what we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations. Why do team members like working for us: Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!

Requirements

• High School/GED
• 1-3 years related experience.
• Ability to read, analyze and interpret complex documents.
• Ability to create and interpret business communications and reports.
• Minimally intermediate computer skills.
• At minimum basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• General understanding of inventory.

Responsibilities

• Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests.
• Managing the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management.
• Responds to emails from HOA Acct and Reservations
• Responds to third-party and SALT reviews/messages.
• Reviews websites to ensure accurate information is posted and submit changes through Workfront as needed.
• Assisting with other Front Office functions as needed.
• Carries out reasonable requests by management.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED