Rooms Coordinator

Hilton Grand Vacations•Virginia Beach, VA

About The Position

If you enjoy helping guests, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with outstanding training and benefits! We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Our encouragement drives us in making a positive impact and memorable experiences for our owners, team members and guests. Our Team Members are the HEART of what we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations.

Requirements

High School/GED
1-3 years related experience.
Ability to read, analyze and interpret complex documents.
Ability to create and interpret business communications and reports.
Minimally intermediate computer skills.
At minimum basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
General understanding of inventory.

Responsibilities

Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests.
Managing the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management.
Responds to emails from HOA Acct and Reservations
Responds to third-party and SALT reviews/messages.
Reviews websites to ensure accurate information is posted and submit changes through Workfront as needed.
Assisting with other Front Office functions as needed.
Carries out reasonable requests by management.