Rooms Controller - Hotel Operations
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted. Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. Communicating and working with Management via email or side-by-side interactions. Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining. Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments. Answering and responding to incoming phone calls and Zingle texts to guest requests. Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi. Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates. Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy. Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use. BENEFITS INCLUDE: Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay rate: $19.00 an hour Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Responsibilities
- Responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.
- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
- Communicating and working with Management via email or side-by-side interactions.
- Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
- Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
- Answering and responding to incoming phone calls and Zingle texts to guest requests.
- Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.
- Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
- Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
