Rooms Controller

Legendary Inc•Destin, FL

About The Position

The Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at our Front Desk. This includes assigning room blocks for groups, guest preferences and our affiliate vacation rental units. The Front Office relies on the Room Controller’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Individuals in this role must also assist in the guest registration process, our PBX lines and our texting platform. The Rooms Controller is also a point of contact for our affiliate vacation rental teams and owners. Hourly rate commensurate with experience.

Requirements

Critical thinking and problem-solving skills
Highly computer literate with proficiency in MS Office and related business and communication tools
Fantastic organizational and time management skills
Strategic and creative mindset
Meticulous attention to detail
Exceptional interpersonal, written and verbal communication skills.
Conflict resolution experience, patience, and good listening skills.
Excellent Customer Service Skills.
Effectively communicate with guests, owners, and employees via face to face, written or phone.
Ability to self-pace and work with little to no supervision.
Self-starter who works independently.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple and/or complex correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and ratio.
Can fully utilize Excel to create formulas, pivot tables, etc., as needed.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must be able to speak, read, write, and comprehend the English language.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to speak effectively before groups of customers or employees of organization.

Nice To Haves

Condo and/or timeshare unit rental program experience preferred
A minimum of 3 years’ experience in hospitality, front desk operations, or related field

Responsibilities

Input reservations from affiliate vacation rental PMS to Emerald Grande PMS, including last minute reservations and cancelations.
Using excel, ensure back-to-back efficiency of units with no oversell for vacation rentals on a consistent two-week out basis
Block group rooms, special requests and accommodations on all units and hotel rooms
Keep front desk staff, including management, informed of any oversells, challenges, special accommodations unmet, etc.
Check reservations listed on group resumes to ensure reservations dates, billing and room blocks are accurate in the PMS system
Assist owners with rooming issues, requests, upgrades or room move in accordance with affiliate policies and procedures
Monitor reservations to limit room moves and ensure owners and guests are in correct room type.
Efficiently operate affiliate PMS and on site PMS
Being a source of information to guests on various matters such as transport and restaurant advice.
Assist at Front Desk when needed for check ins and check outs.
Promptly answer front office phones and text messages with positive, clear and professional intent. Handle all requests and problems and when needed and delegate special requests to appropriate persons or departments.
Assist in maintaining out of order & out of service rooms with engineering and housekeeping and affiliate personnel
Stay abreast of current and upcoming events and disseminate accurately to callers and guests.
Communicate with the housekeeping and maintenance departments for updates on clean and working rooms.
Other duties as assigned.