Rooms Controller (FT)

Montage Hotels•Big Sky, MT

47d

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Requirements

High school or equivalent education required; Bachelor's degree preferred
Previous customer service or luxury hotel experience required
Requires strong English language communication skills, both verbal and written
Must possess intermediate computer skills
Individual must have the ability to solve problems and make rational decisions
Knowledge of resort operations, its services, and facilities

Responsibilities

Pre-register reservations in Opera and create welcome packets prior to guest arrival
Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue
Answer incoming phone calls, handle guest requests and room moves
Assign rooms at least seven days in advance.
Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
They will ensure that all group welcome materials are distributed accordingly.
In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
Assist the guest reception desk with guest check-ins
Process third party billing requests
Assist Concierge and Guest Services teams as needed.