Rooms Controller

AccorHotel • Austin, TX

3d

About The Position

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory. What you will be doing: Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, respond to guest requests and settle accounts while providing exceptional service Take initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Requirements

• Service focused personality is essential
• Front Office experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Responsibilities

• Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals
• Respond to guest requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees