Rooms Controller

Hyatt Vacation Ownership
1d$23

About The Position

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled.

Requirements

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

  • Assigns a room according to guest requests and preferences whenever possible.
  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
  • Performs duplicate reservation checks; block rooms.
  • Confirms reservations and cancellations.
  • Communicates to appropriate staff that there are guests who are waiting for an available room.
  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.
  • Reviews requests for late check-outs and approves according to occupancy.
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

Benefits

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • Benefit Eligibility will vary by position
  • Site Specific Perks
  • Free On-Site Parking
  • Department celebrations
  • Associate Appreciation Week
  • Monthly associate recognition and reward programs
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