Room Service Supervisor

Midland Health • Midland, TX

10d

About The Position

The primary responsibility of the Room Service Supervisor is to provide the highest quality of customer service to patients at all times. Through pro-active supervision, this position ensures that the room service operations run smoothly, properly, and that outstanding customer service is always served. This position also collects a variety of financial and quality control data for the department.

Requirements

• Must be a high school graduate or equivalent.
• Must have previous supervisory experience in foodservice or health care.

Responsibilities

• Ensures Room Service Lead and all other room service staff completes all of their duties as described in their respective job descriptions.
• Ensures nourishment rooms, waiting areas and all other hospital departments are properly stocked. Communicates with clinical managers to establish par levels and ensures the needs of the units are met.
• Maintains department paperwork for room service line activities and assists Room Services Manager as needed.
• Trains all new room service staff.
• Communicates patient complaints to management and assists with complaint resolution and customer satisfaction measures as needed.
• Works effectively with other department supervisors to ensure quality of patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees