Room Service Server

Four Seasons Hotels Ltd.•New Orleans, LA

38d

About The Position

Four Seasons Hotel andâ Private Residencesâ New Orleans is seeking a Room Service Server to join our dynamic Food & Beverage Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

Requirements

Knowledge of MICROS preferred
One to two years' experience working in hotel Room Service preferred
TIPS andâ ServSafeâ certificationsâ required
Work authorizationâ in the United Statesâ required

Responsibilities

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Work harmoniously and professionally with co-workers and supervisors.
Take guest orders in the absence of order taker.
Plate and prepare small food items.