Room Service Server

Nemacolin Career•Farmington, PA

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. As an In-Room Dining specialist, you create an intimate dining experience within the guest room, while providing world class service. Outside of the guest room dining experience, our specialists assist with making magical moments for our guests through delivery of amenities & other special guest requests. You will provide extraordinary guest service – going above and beyond in all situations.

Requirements

Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time, use stairs if necessary
Valid driver’s license & comfortable driving a company vehicle responsibly adhering to state driving regulations.
Must be able to speak the English language fluently.
Ability to perform basic mathematical functions.
Must be able to handle high-pressure situations.
Customer service experience preferred; room service experience preferred.
Must be able to work a variety of shifts – including but not limited to holidays, weekends, evenings, early mornings & overnight shifts.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Responsibilities

Maintain & adhere to all resort service standards & expectations.
Ability to prioritize tasks & having an keen eye for detail, including but not limited to mise en place, table setups, checklists
Working & communicating as part of a cohesive team
POS – point of sales – knowledge
Basic computer (pc) knowledge & usage
Obtain & maintain a RAMP certificate through the state of PA
Maintain & care for department assets, including but not limited to serviceware, tables, room service vehicle.
Adhere to SOS – sequence of service – for an in room dining experience, meeting all standards.
Stay up to date on menu knowledge & allergy awareness.
Assists with guest requests from guest profiles in our RMS – sevenrooms/Host, including but not limited to contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc).
Excellent communication skills, with proper phone etiquette
Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
Maintaining a luxury mini bar amenity, including a variety of high-end retail food & beverage items.
Adhere to cash handling & proper tender transactions.
Knowledge of menus for all food & beverage operations, in additional to general & accurate resort information
Other job duties as assigned.

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance.
Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.