Room Service Server - F&B Administration
About The Position
Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Substitute In Room Dining Server to join our team to cover a temporary leave In this role, your day is shaped by movement, energy, and connection. You’ll spend your time picking up orders with precision, ensuring each tray is complete, warm, and beautifully presented before delivering it to guests with grace and confidence. You’ll enter each room ready to serve with warmth, attentiveness, and a genuine desire to exceed expectations. Whether answering questions about menu items, assisting with wine selections, or helping guests navigate the property, you’ll be the person they rely on for clarity, patience, and a warm smile. You’ll also play a key part behind the scenes: setting up and breaking down tables and trays, polishing glassware and silverware until it gleams, stocking linens and condiments, and keeping side stations organized and ready for action. You’ll take phone orders with clarity and personality, communicate seamlessly with the kitchen and other departments, and make sure every step of service is delivered with professionalism and care. Along the way, you’ll follow strict safety, sanitation, and alcohol service guidelines to keep both guests and team members safe. Every interaction becomes a chance to create something special, whether you’re delivering amenities to VIP suites, resolving a guest concern, or simply offering directions with a friendly escort. You’ll take part in meetings, contribute ideas, learn about new programs, and embrace the culture and energy that make our property unique. Your goal is simple: help create an environment where guests feel recognized, welcomed, and impressed—and where your team feels supported and inspired.
Requirements
- At least two years of prior service experience, ideally within a four or five star hotel environment
- Ability to communicate clearly
- Stay patient under pressure
- Approach every situation with tact and professionalism
- Comfortable reading instructions, performing basic math, and speaking confidently with guests
- Understand the rhythm of lifestyle hotels and premium dining
- Ready to work evenings, weekends, and holidays when the property is at its most vibrant
- Ability to spend a good portion of your shift walking, carrying, bending, lifting up to 50 pounds, and working in environments that may be warm, cool, loud, or busy
- Manual dexterity and strong hand eye coordination
- Carry yourself with a professional appearance and a positive attitude, staying mindful of confidentiality and respectful communication at all times
- See yourself as part of something bigger: a team committed to exceptional service, ethical operations, sustainability efforts, and a culture that celebrates both individuality and collaboration
- Listen, learn, grow, and take initiative to help wherever needed
Nice To Haves
- Speak additional languages beyond English
Responsibilities
- Picking up orders with precision, ensuring each tray is complete, warm, and beautifully presented
- Delivering orders to guests with grace and confidence
- Answering questions about menu items
- Assisting with wine selections
- Helping guests navigate the property
- Setting up and breaking down tables and trays
- Polishing glassware and silverware
- Stocking linens and condiments
- Keeping side stations organized
- Taking phone orders with clarity and personality
- Communicating seamlessly with the kitchen and other departments
- Following strict safety, sanitation, and alcohol service guidelines
- Delivering amenities to VIP suites
- Resolving guest concerns
- Offering directions with a friendly escort
- Taking part in meetings, contribute ideas, learn about new programs
Benefits
- comprehensive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
