Room Service - Marriott Providence Downtown Hotel
About The Position
Marriott Providence Downtown Job Description Job Title: Room Service Server Department: Bluefin Grille Position Summary: · To effectively promote and sell the Bluefin menu and provide an outstanding service experience to our guests Essential Functions: · Greet guests upon arrival and make them feel welcome. · Accurately take all food and beverage orders. · Speak in front of groups. (ie. Describing specials.) · Answer all questions about cooking methods, menu items, specials and prices of all menu items. · Check food to ensure that appearance, temperature and portions are correct and deliver the food orders in a timely fashion. · Prepare the guest check accurately and present it to the guest following standard handling procedures. · Collect payment form the guest and make accurate change as necessary. · Clean, clear, and re-set all service items and complete side-work checklists · Clean and re-stock all service items and complete side-work checklists.· Assist in seating and greeting the guest also answering Bluefin telephone as needed · Absolute commitment to improved Guest Satisfaction Scores. · Attendance as scheduled is required. Experience: · 1 year of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi task, language proficiency, ability to work on high business levels Skills: · Ability to read, to write, and speak English. (High School Diploma) · One year server experience in a high volume or dining facility · Effective and clear communication skills · Professional and friendly hospitality skills · Practice food safe handling procedures · Knowledge of wines and alcoholic beverages · TIPs certification or other alcohol serves safe certification is required. · Ability to work with the Micro’s computer system · Able to multi-task and organize multiple orders, thoughts, and tasks within the same given time Physical Job Requirements: · Bending and lifting food trays of up to 40lbs. · Continually moving at a fast pace · Continuous standing for the full shift· Able to climb stairs · Able to carry hot and cold food items Environment: Hearing: Must be able to take guest orders, and hear guest request.Vision: Must be able to check for food accuracy, and be able to assess guest body language or expressions.Speech: Must be able to explain food items and specials. Literacy: Must be able to write and communicate orders. Carrying professional language and appearance. Equipment: · Multi-tier Room Service cart · Trays Toaster, espresso machine, coffee machine, blender, Micro’s computer terminal,Heat lamp · Room Service cart with food warmer attached.
Requirements
- 1 year of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi task, language proficiency, ability to work on high business levels
- Ability to read, to write, and speak English. (High School Diploma)
- One year server experience in a high volume or dining facility
- Effective and clear communication skills
- Professional and friendly hospitality skills
- Practice food safe handling procedures
- Knowledge of wines and alcoholic beverages
- TIPs certification or other alcohol serves safe certification is required.
- Ability to work with the Micro’s computer system
- Able to multi-task and organize multiple orders, thoughts, and tasks within the same given time
- Bending and lifting food trays of up to 40lbs.
- Continually moving at a fast pace
- Continuous standing for the full shift
- Able to climb stairs
- Able to carry hot and cold food items
- Must be able to take guest orders, and hear guest request.
- Must be able to check for food accuracy, and be able to assess guest body language or expressions.
- Must be able to explain food items and specials.
- Must be able to write and communicate orders.
- Carrying professional language and appearance.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Accurately take all food and beverage orders.
- Speak in front of groups. (ie. Describing specials.)
- Answer all questions about cooking methods, menu items, specials and prices of all menu items.
- Check food to ensure that appearance, temperature and portions are correct and deliver the food orders in a timely fashion.
- Prepare the guest check accurately and present it to the guest following standard handling procedures.
- Collect payment form the guest and make accurate change as necessary.
- Clean, clear, and re-set all service items and complete side-work checklists
- Clean and re-stock all service items and complete side-work checklists.
- Assist in seating and greeting the guest also answering Bluefin telephone as needed
- Absolute commitment to improved Guest Satisfaction Scores.
- Attendance as scheduled is required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
