Hostess/Host - Providence Marriott Downtown

Meyer Jabara Hotels•Providence, RI

About The Position

Position Summary: · To graciously & efficiently greet & seat all guests, promoting the Bluefin menu in order to facilitate an outstanding guest experience.

Requirements

Ability to read and write and speak in English (High School Diploma)
One-year experience in a high volume or fine dining restaurant or hospitality environment
Effective and clear communication skills
Professional and friendly hospitality skills.
Practice food safe handling procedures
Able to multi-task and organize multiple thoughts, and tasks within the same given time
Knowledge of wines and alcoholic beverages
TIPS trainable
Ability to work with the Micro’s computer system
Bending & lifting able to move tables & chairs of up to 40#
Able to carry fully stocked beverage trays & cold & hot food items
Continually moving at a fast pace
Continuous standing for the full shift
Able to climb stairs
Hearing; Must be able to take guest orders & hear guest requests
Vision; Must be able to check for food accuracy & be able to assess guest body language or expressions
Speech; Must be able to explain food items & specials
Literacy; Must be able to write & communicate orders.

Responsibilities

Greet guests upon arrival and make them feel welcome.
Determine how many guests in each party & seat them appropriately, clearing extra place settings
Maintain a seating flow system utilizing the open table reservation system
Answer the phone in a professional manner & take reservations as requested
Interact with guests about menus & specials / buffet offerings & other hotel activities
Organize & maintain podium area, responsible for menu maintenance & general housekeeping of the entry way & promotional material / signage
Assist in the resetting of tables & clearing as needed
Absolute commitment to improved Guest Satisfaction Scores.
Attendance as scheduled is required
Assist in table service
Assist with In Room Dining order taking & delivery as needed