Room Service Manager

Four Seasons Hotels and Resorts•Nashville, TN

34d

About The Position

Four Seasons Hotel Nashville is seeking a Room Service Manager to join our dynamic team. This role is essential in overseeing the day-to-day operations of the Room Service Department, ensuring exceptional in-room dining experiences and maintaining the highest standards of service.

Requirements

College degree in restaurant management or equivalent experience.
2–3 years of supervisory or assistant manager experience in Food & Beverage.
Strong leadership, interpersonal, and analytical skills with the ability to adapt to changing operational needs.
Knowledge of cost control, labor management, and food & beverage operations.
Proficiency in English and ability to operate relevant computer systems.
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.

Responsibilities

Lead and manage the Room Service team, including hiring, training, coaching, and performance evaluation.
Ensure guest satisfaction by handling special requests, concerns, and complaints promptly and professionally.
Oversee menu design and amenity options in collaboration with the Food & Beverage leadership and culinary team.
Maintain quality standards for food, beverages, and service presentation.
Control labor and operating expenses through effective scheduling, budgeting, and inventory management.
Monitor physical condition of facilities and equipment, recommending improvements as needed.
Attend operational meetings to ensure coordination across departments.
Promote a positive work environment and uphold Four Seasons cultural and core standards.