Room Service Operator
About The Position
Major Responsibilities: Menu Selections and Communication 1)Answers room service phone calls to obtain menu selections from patients and/or patients families. 2)Communicates special patient needs to dietitians. Processing Diet Orders 1)Follows physician’s diet orders for all patients 2)Updates and maintains accurate patient card files in computer. 3)Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus. 4)Ensure meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets. 5)Updates and maintains nourishment orders to ensure diet orders are met. Communication 1)Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service. 2)Communicates special patient needs to dietitians. Other 1)Upholds Advocate Health's Service Commitment through equality, compassion, excellence, partnership and stewardship. 2)Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors. 3)Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients. 4)Maintains professional image and follows department dress code policy. 5)Performs additional miscellaneous duties, communicating status to supervisor Training/In-services/Meetings 1)Assists with training of other employees 2)Attends scheduled in-services and meetings. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Requirements
- High School diploma or GED.
- 6mos-1yr experience in hospitality industry
- Ability to speak, read and write English clearly and proficiently, as related to essential job activities
- Computer skills
- Knowledge of medical terminology (T.I.D., B.I.D., etc.)
- Math skills: conversions of oz, cc, ml
- Ability to communicate effectively
- Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays.
- Limited exposure to hazardous conditions.
- Safety and sanitation when in kitchen.
- Ability to handle various tasks simultaneously especially during high patient volumes.
- Ability to lift up to 35 pounds without assistance.
Responsibilities
- Answers room service phone calls to obtain menu selections from patients and/or patients families.
- Communicates special patient needs to dietitians.
- Follows physician’s diet orders for all patients
- Updates and maintains accurate patient card files in computer.
- Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.
- Ensure meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets.
- Updates and maintains nourishment orders to ensure diet orders are met.
- Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service.
- Upholds Advocate Health's Service Commitment through equality, compassion, excellence, partnership and stewardship.
- Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.
- Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients.
- Maintains professional image and follows department dress code policy.
- Performs additional miscellaneous duties, communicating status to supervisor
- Assists with training of other employees
- Attends scheduled in-services and meetings.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
