Room Controller - Hotel Operations
About The Position
This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times. The Room Control Clerk works in conjunction with Housekeeping team to ensure proper cleaning sequence of room assignments for VIP Guests and X-Card Guests. Essential duties include, but are not limited to: Must adhere to the Seminole Tribe's Policies and Procedures Checks out any vacant and clean (due out) rooms in the rack Changes statuses of rooms in the rack Runs an alert date report and is responsible for each item Responsible for VIP blocking of rooms and arrivals Reviews Out-of-order and Off-market rooms on a daily basis for validity Answer incoming phone calls and handles guest requests Keep log and follow up with guest requests Have Housekeeping department recheck any occupied/due-out rooms Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure Runs Room Revenue Potential Report to verify correct room rates Blocks next day arrivals into room numbers Upon business demand will work as front desk clerk Assists with Housekeeping radio calls Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests Dispatches Room Attendants as needed Dispatches Houseperson for guest requests Performs all other duties as assigned
Requirements
- High School diploma, GED, or equivalent required
- Strong math skills required
- Ability to work flexible schedules, including nights, weekends, and holidays as required
Nice To Haves
- Bachelor’s degree preferred
- Previous Front Desk/Hotel experience preferred
Responsibilities
- Must adhere to the Seminole Tribe's Policies and Procedures
- Checks out any vacant and clean (due out) rooms in the rack
- Changes statuses of rooms in the rack
- Runs an alert date report and is responsible for each item
- Responsible for VIP blocking of rooms and arrivals
- Reviews Out-of-order and Off-market rooms on a daily basis for validity
- Answer incoming phone calls and handles guest requests
- Keep log and follow up with guest requests
- Have Housekeeping department recheck any occupied/due-out rooms
- Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure
- Runs Room Revenue Potential Report to verify correct room rates
- Blocks next day arrivals into room numbers
- Upon business demand will work as front desk clerk
- Assists with Housekeeping radio calls
- Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests
- Dispatches Room Attendants as needed
- Dispatches Houseperson for guest requests
- Performs all other duties as assigned
Benefits
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
- We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
- To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
