Room Attendant

Bass Pro Shops•Memphis, TN

About The Position

POSITION SUMMARY: The Housekeeping room attendant is responsible for cleaning all assigned areas in accordance with Big Cypress Lodge procedures and standards. ESSENTIAL FUNCTIONS: Provides professional, friendly service to all guests. Cleans corridors, lobbies, stairways, and lounges as well as guest rooms. Organizes work schedule from the room status list, arrivals, and departures. Distributes linen, towels and room supplies using wheeled carts or by hand and organize and restock cart at the end of the shift. Restocks room supplies such as drinking glasses, soaps, shampoos, writing supplies and replaces laundry bags and slips. Replaces dirty linens with clean items and stores all dirty laundry in line with company policy. Inspects and turns mattresses regularly, checks all appliances in rooms are in working order and realign furniture and amenities according to prescribed layout. Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, deliver any requested housekeeping items to guest rooms and remove room service items Ensures confidentiality and security of guest rooms and follow all company safety and security procedures. Observe and report damage of hotel property report any maintenance issues or safety hazards ALL OTHER DUTIES AS ASSIGNED

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Years of experience: 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
Basic knowledge of housekeeping department duties
Familiarity with computer software word processing, database and spreadsheet (especially Excel) is essential.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.
Must be detailed oriented.
Need strong clerical, organizational and communication skills.

Responsibilities

Cleaning assigned areas in accordance with Big Cypress Lodge procedures and standards
Providing professional, friendly service to all guests
Cleaning corridors, lobbies, stairways, and lounges as well as guest rooms
Organizing work schedule from the room status list, arrivals, and departures
Distributing linen, towels and room supplies using wheeled carts or by hand and organize and restock cart at the end of the shift
Restocking room supplies such as drinking glasses, soaps, shampoos, writing supplies and replaces laundry bags and slips
Replacing dirty linens with clean items and stores all dirty laundry in line with company policy
Inspecting and turning mattresses regularly
Checking all appliances in rooms are in working order and realign furniture and amenities according to prescribed layout
Responding to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, deliver any requested housekeeping items to guest rooms and remove room service items
Ensuring confidentiality and security of guest rooms and follow all company safety and security procedures
Observing and reporting damage of hotel property report any maintenance issues or safety hazards

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!