RN, Virtual Care Nurse - Baroness Hospital - Telemedicine - Full-time

Erlanger Health System•Chattanooga, TN

About The Position

A registered professional nurse employed by Erlanger Health System is responsible for the practice of nursing and tele-nursing according to the rules and regulations defined by the state's Nurse Practice Act, Erlanger's Models of Care/Practice, policies and procedures. The nurse is responsible for participation in and completion of all patient safety initiatives appropriate to the position. The individual must have knowledge and be able to articulate pharmacological drugs as ordered, procedures, and equipment necessary for patient care. Individuals must have the ability to communicate effectively with nurses providing primary patient care, staff physicians, and other departments concerning all aspects of patient care. The nurse is responsible for virtual care coordination and delivery across multiple telehealth service lines within the Erlanger Health System. The nurse will use their clinical experience to field telehealth consult requests and triage them to the appropriate clinical department while ensuring that appropriate audio-video connectivity is in-tact. This will include both on-demand and scheduled services that require critical thinking and organization skills. The nurse must maintain and promote an attitude of professionalism as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self; consistently demonstrate excellent oral and written communication skills; possess the knowledge and skills necessary to provide interactive communications appropriate to the age of the patient being served.

Requirements

Graduate from an accredited school of nursing.
De-escalation training, if applicable.
Possesses a minimum of 5 years' experience in acute care nursing.
Must have knowledge of general nursing principles and practice skills; knowledge of organizations functions, policies, and regulations; and knowledge of current trends and new developments.
Must be well organized and methodical.
Should possess a general knowledge of Zoom and/or other audio-video technologies as applicable to conduct telehealth visits.
Current license to practice in the State of Tennessee.
BLS completed prior to going to the unit/department and maintained going forward.
Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Nice To Haves

Specialized courses in computer programs.
Above average communication and organizational skills, computer proficiency and customer service skills. Prior managerial experience, flexible, pleasant, and self-directed.

Responsibilities

Provides safe and effective patient care by using evidence based best practices.
Maintains a safe therapeutic environment by understanding and complying with hospital policies/procedures and identifying and communicating risks that have potential impact to patient safety.
Performs and documents comprehensive and holistic assessments while interpreting and responding to abnormal diagnostic data.
Anticipates potential emergency situations and intervene safely and appropriately with assistance if needed.
Demonstrates basic critical thinking skills.
Documents in a concise, accurate, and complete manner reflecting adherence to hospital, regulatory and legal requirements.
Completes population-specific mandatory education competencies as defined by the unit specific scope of service.
Provides culturally competent care to patients and families.
Demonstrates awareness of evidence-based practice.
Utilizes appropriate time management and meets the expectations for punctuality and attendance.
Demonstrates flexibility in scheduling to support the staffing needs of patient care areas.
Communicates effectively with patients, family members, and all members of the interdisciplinary team, seeking assistance for conflict resolution as needed.
Implements the plan of care and identifies resources to meet patient care needs.
Identifies and communicates changes in patient conditions that may impact unit staffing levels or the provision of safe patient care.
Contributes to a healthy work environment by exhibiting professional behaviors and seeking assistance in addressing interpersonal conflicts.
Takes responsibility for meeting education and mandatory programs by completing hospital and unit-based competencies.
Demonstrates knowledge of and contributes positively to unit-based performance improvement outcomes.
Updates their individual matrix with specific information to reflect accomplishments.