RN Patient Experience Specialist
About The Position
The RN Patient Experience Specialist is a key role dedicated to fostering a culture of patient-centered care at Jefferson Healthcare. This position provides professional expertise, coaching, and guidance to employees, healthcare providers, and leadership to support the organization's mission of earning the community's trust and improving its health. The Specialist is focused on implementing changes that drive positive patient experiences, enhance employee engagement, and improve patient outcomes. This role addresses all interactions and touchpoints across the continuum of care, including the spaces in between, to ensure alignment and seamless service delivery. The ideal candidate demonstrates the ability to work effectively and collaboratively within the workplace, serving as a champion for initiatives that elevate the patient experience and support Jefferson Healthcare's commitment to excellence.
Requirements
- Minimum of five years' experience in healthcare required.
- Bachelor's degree in nursing, health administration, organizational development, public health, or another related field required.
- Experience with change management, and lean six sigma principles working in a complex, integrated health system preferred.
- License/Certification Current Licensure as a Registered Nurse in the state of Washington is required.
Nice To Haves
- Certified patient experience professional (CPXP) preferred.
Benefits
- Competitive salary
- Benefits package that is ranked in the top 1% in the state!
- Medical, dental, vision, retirement, PTO and more!
- Work that makes a difference in the community through healthcare
- Opportunities for career development
- A team that works hard, has fun, and supports one another
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
