RN - Patient Clinical Services

Carle Health • Champaign, IL

10d • $30 - $52 • Remote

About The Position

The Patient Services Nurse coordinates the patient intake and triage process for Primary Care Departments ensuring appropriate level of care and advice is provided.

Requirements

• Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA)
• Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
• College Diploma Nursing
• None

Responsibilities

• Assists patients via phone to determine the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers.
• Evaluates, assesses, and documents patients' questions or concerns.
• Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
• Insures documentation of care is complete and accurate.
• Provides general health information using approved references including, but not limited to, providing individual and group health and wellness education.
• Supports maintenance and completeness of patient's electronic medical record, including medication reconciliation.
• Triage calls from patients regarding emergent matters ndash; provide education and disposition per provider approved protocols.
• Assist primary care office with old telephone encounters and return calls regarding patient lab and diagnostic results.
• Provide assistance to primary care offices with in-basket messages, prescription requests, and other concerns as requested, including providing normal result notification to patients from primary care provider.
• Provides assistance to Medication Renewal Center, as needed.
• Review medication requests from patients and medication responses from provider.
• Disseminate education to patient as written by provider.
• Cross train and provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate
• Support Patient Contact Center Virtual physician and nurse in-baskets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees