Clinical Services Specialist RN

AFMC•Fort Smith, AR

13h

About The Position

SCOPE OF POSITION: Responsible for analyzing patient records to determine legitimacy and necessity of medical services in compliance with government reimbursement policies. Review may be prior authorization, concurrent with service or post service. Review findings may be referred to a physician advisor for final determination. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork. ESSENTIAL JOB FUNCTIONS: 1. Review each selected record accurately and according to AFMC, state and federal policies and procedures. 2. Function as a resource for non-clinical staff by providing oversight and follow-up for clinical related questions or issues 3. Write effective and accurate review summaries and submit within appropriate time frame. 4. Refer all cases that do not meet established medical necessity criteria for approval to a peer clinical reviewer on a daily basis. 5. Maintain files for recording and reporting in accordance with established procedures. 6. Perform site surveys as required or directed if relevant to your department. Must be able to travel within the State as needed to accomplish required site visits if relevant to your department. 7. Prepare monthly reports and/or statistics as directed. 8. Communicate effectively with internal and external clients. Upon request, verbally informs patients, facility personnel, the attending physician and other ordering providers, and health professionals of specific utilization management requirements and procedures 9. Seek direction from Manager Clinical Services, Director Clinical Services, Associate Medical Director, or Medical Director for any clinical related questions or issues during the review process. 10. Daily quotas may be added to meet contract deliverables as needed. 11. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. 12. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance. 13. Additional duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Intermediate level computer skills (Excel, Word, Access, PowerPoint, and Outlook). Type 40 wpm. Exceptional skills in business English and spelling are required. Ability to maintain confidentiality. Strong oral and written communication skills. Creativity. Customer service. Ability to meet deadlines. Attention to detail. Flexibility. Knowledge of ICD 9/ICD 10 Coding. Knowledge of HIT/EHR. Medical terminology. Ability to work collaboratively and independently to achieve stated goals. Initiative. Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public. Ability to multitask. Ability to prioritize. Strong organizational skills. Problem solving skills. Professionalism. Project management skills. Ability to read, interpret and apply laws, rules, and regulations. Knowledge of quality improvement processes and techniques. Time management skills. Ability to travel, including overnight travel. Requirements Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

Requirements

Intermediate level computer skills (Excel, Word, Access, PowerPoint, and Outlook).
Type 40 wpm.
Exceptional skills in business English and spelling are required.
Ability to maintain confidentiality.
Strong oral and written communication skills.
Creativity.
Customer service.
Ability to meet deadlines.
Attention to detail.
Flexibility.
Knowledge of ICD 9/ICD 10 Coding.
Knowledge of HIT/EHR.
Medical terminology.
Ability to work collaboratively and independently to achieve stated goals.
Initiative.
Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
Ability to multitask.
Ability to prioritize.
Strong organizational skills.
Problem solving skills.
Professionalism.
Project management skills.
Ability to read, interpret and apply laws, rules, and regulations.
Knowledge of quality improvement processes and techniques.
Time management skills.
Ability to travel, including overnight travel.
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress.
Must be able to lift and transport 25 pounds.
Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.
Diploma or Associate’s degree in nursing, licensed as a Registered Nurse in the state of Arkansas without restrictions or licensed as a multistate Registered Nurse and can practice in the state of Arkansas.
Three (3) years clinical nursing experience
Reliable, high-speed wireless internet service (Wi-Fi)

Nice To Haves

Bachelor’s degree in nursing
Quality Assurance / Utilization Review and/or coding experience, QIO experience

Responsibilities

Review each selected record accurately and according to AFMC, state and federal policies and procedures.
Function as a resource for non-clinical staff by providing oversight and follow-up for clinical related questions or issues
Write effective and accurate review summaries and submit within appropriate time frame.
Refer all cases that do not meet established medical necessity criteria for approval to a peer clinical reviewer on a daily basis.
Maintain files for recording and reporting in accordance with established procedures.
Perform site surveys as required or directed if relevant to your department. Must be able to travel within the State as needed to accomplish required site visits if relevant to your department.
Prepare monthly reports and/or statistics as directed.
Communicate effectively with internal and external clients. Upon request, verbally informs patients, facility personnel, the attending physician and other ordering providers, and health professionals of specific utilization management requirements and procedures
Seek direction from Manager Clinical Services, Director Clinical Services, Associate Medical Director, or Medical Director for any clinical related questions or issues during the review process.
Daily quotas may be added to meet contract deliverables as needed.
Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Additional duties as assigned.