RN- MD Live Virtual Primary Care- Remote

The Cigna Group

1d•Remote

About The Position

The position is full-time and 40 hours a week. The RN VPC Staff Member is part of the telehealth clinical team, which is devoted to the delivery of care services in an online and fast-paced setting. The RN supports MD Live providers and clinical operations. Strong telephone triage, assessment, communication skills, and computer skills are required. The shift will be five 8-hour shifts between the hours of 11AM-7PM EST Monday through Friday with rotating Sunday’s. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs.

Requirements

Critical thinking and data synthesis.
Empathetic
Triage and assessment skills.
Knowledge of Primary Care, Urgent Care, and ER settings.
Effective communication skills over various mediums.
Multi-tasking in a fast-paced environment.
Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
Knowledge of electronic medical records and e-prescribe.
Maintain competencies for telehealth nursing.
Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.
Must be able to obtain a RN license in all 50 U.S. states and territories.
Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories.
RN Licensure with at least two years of experience working in Primary Care, Urgent Care, or ER setting. At least one year of experience must be in a Primary Care setting.

Responsibilities

Apply Professional Standards: Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care.
Provide Telehealth Support: Use MD Live technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers.
Triage & Assess: Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues.
Coordinate Patient Care: Serve as a liaison between patient and provider; address post‑consultation questions and concerns.
Resolve Medication Issues: Assist with pharmacy questions or medication‑related concerns in partnership with providers.
Ensure Quality Documentation: Accurately document and maintain the patient’s electronic medical record.
Promote Safety: Identify, report, and help resolve patient safety or quality issues.
Advocate for Patients: Support optimal health outcomes through education, guidance, and empathetic communication.
Manage Difficult Interactions: De‑escalate challenging situations while maintaining professionalism and patient focus.
Other Duties: Perform additional responsibilities as assigned.