RN- MD Live Virtual Primary Care- Remote

Cigna Healthcare

1d•Remote

About The Position

The RN VPC Staff Member is a full-time position, 40 hours a week, working five 8-hour shifts between 11 AM-7 PM EST Monday through Friday with rotating Sundays. The role is part of the telehealth clinical team, focused on delivering care services in an online and fast-paced setting. The RN supports MD Live providers and clinical operations, requiring strong telephone triage, assessment, communication, and computer skills. The organization aims to maintain scheduled shifts but notes that schedules are subject to change, and staff may be required to 'float' to other service lines based on business needs.

Requirements

Critical thinking and data synthesis.
Empathetic Triage and assessment skills.
Knowledge of Primary Care, Urgent Care, and ER settings.
Effective communication skills over various mediums.
Multi-tasking in a fast-paced environment.
Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
Knowledge of electronic medical records and e-prescribe.
Maintain competencies for telehealth nursing.
Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.
Must be able to obtain a RN license in all 50 U.S. states and territories.
Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories.
RN Licensure with at least two years of experience working in Primary Care, Urgent Care, or ER setting.
At least one year of experience must be in a Primary Care setting.

Responsibilities

Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care.
Use MD Live technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers.
Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues.
Serve as a liaison between patient and provider; address post‑consultation questions and concerns.
Assist with pharmacy questions or medication‑related concerns in partnership with providers.
Accurately document and maintain the patient’s electronic medical record.
Identify, report, and help resolve patient safety or quality issues.
Support optimal health outcomes through education, guidance, and empathetic communication.
De‑escalate challenging situations while maintaining professionalism and patient focus.
Perform additional responsibilities as assigned.