RN- MD Live Urgent Care-Remote

Cigna Healthcare

1d•Remote

About The Position

The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high-quality patient care in a fast-paced virtual environment. This full-time role consists of 40 hours per week, scheduled in 10-hour shifts. The hours for this role are 4:00pm-2:00am EST and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient-centered care.

Requirements

Critical thinking and data synthesis.
Empathetic Triage and assessment skills.
Knowledge of Primary Care, Urgent Care, and ER settings.
Effective communication skills over various mediums.
Multi-tasking in a fast-paced environment.
Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
Knowledge of electronic medical records and e-prescribe.
Maintain competencies for telehealth nursing.
Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.
Compact Nursing license with the ability to obtain licensure in all US states and territories.
RN Licensure with at least two year of experience working in Urgent Care, Primary Care, or ER setting.

Responsibilities

Utilize current evidence-based nursing practices and the ANA Code of Ethics in all aspects of patient care.
Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers.
Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues.
Serve as a liaison between patient and provider; address post-consultation questions and concerns.
Assist with pharmacy questions or medication-related concerns in partnership with providers.
Accurately document and maintain the patient’s electronic medical record.
Identify, report, and help resolve patient safety or quality issues.
Support optimal health outcomes through education, guidance, and empathetic communication.
De-escalate challenging situations while maintaining professionalism and patient focus.
Perform additional responsibilities as assigned.