RN Clinical Liaison, Hospice Intake

Visiting Nurse Service of New York d/b/a VNS Health • New York, NY

1d • $85,000 - $106,300

About The Position

VNS Health Hospice Liaisons help patients and families navigate the transition from hospital to hospice so that patients receive meaningful care at the end of life, surrounded by their loved ones. Hospice Liaisons use empathy to help patients and families understand the value that hospice provides, integrity to coordinate infusion and pain management preparations to allow patients to come home safely, and agility to navigate the healthcare system to maximize the time friends and family spend together at the end of life. Join us in building on our 130-year history and innovative Future of Care, built by visiting nurses like you. SCHEDULE: Monday-Friday 10:00am-6:00pm Coverage may be needed one weekend per month as needed at GIP sites. This role will float between multiple partner sites. The primary responsibility is providing coverage for PTO (Community HLs or GIP HL sites in Manhattan, Brooklyn, & Queens). When PTO coverage is not needed, the Hospice Liaison will manage the Hospice pending list (this portion may be completed remotely). No holiday coverage is required.

Requirements

• License and current registration to practice as a Registered Professional Nurse in New York State Required
• Associate's Degree in Nursing required or
• Bachelor's Degree in Nursing preferred
• Minimum of two years of clinical experience, preferably in a Hospice or Palliative Care Program, or Oncology services required
• Strong clinical foundation with the ability to understand and converse in clinical terminology required, particularly with non-clinicians required
• Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required
• Effective oral and written communication skills required
• Proficiency in personal computer operations including MS Office applications required
• Valid driver's license may be required, as determined by operational/regional needs

Nice To Haves

• Experience in sales, marketing management, administration, education and/or discharge planning preferred

Responsibilities

• Evaluates patient referrals to determine appropriateness for admissions to the Hospice Program and/or other VNS Health services based on admission criteria and recommends alternative plans of care as appropriate.
• Conducts in-facility assessments in accordance with VNS Hospice care admissions policies and procedures. Under special circumstances, may evaluate and admit patients to inpatient VNS Hospice Care.
• Provides consultation and counseling to referrers, patients and/or families about VNS Health Hospice Care and end of life care options.
• Acts as a liaison to patients and families during the transitional period between patient’s discharge and the initiation of Hospice Team services in the region.
• Coordinates initial Hospice care services with the Hospice Team Coordinator, including ordering supplies, equipment, medications, infusion services, continuous care staffing, etc. as needed. Ensures that needed equipment and services are in place prior to patients’ referral for hospice care.
• Collaborates with clinical management and staff to ensure that the needs of patients are being met at the time of discharge or before accepting the patient for home hospice care services.
• Establishes and promotes ongoing collaborative relationships with program staff, institutional personnel, and other facilities to ensure the coordination of appropriate referrals.
• Determines insurance coverage for requested hospice services and informs patients and families of sources and extent of coverage. Interprets reimbursement and coverage issues to hospital staff and negotiates with third party payor when necessary to expedite discharge.
• Participates in the Hospice Continuous Quality Improvement meetings related to improved quality patient care.
• Provides reports of statistical data of referral and marketing activity related to the facility and hospice program and submits findings to Dir. of Community and Provider Relations.
• Acts as a VNS Hospice Care representative at institutional and community programs and functions.

Benefits

• Attractive sign-on bonus and referral bonus opportunities
• Generous paid time off, starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees