MA - RN Clinical Lead

Abby Care•Boston, MA

1d•Hybrid

About The Position

Abby Care is dedicated to making family care possible by training and employing family caregivers to get paid for the care they already provide at home. The company is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide a best-in-class experience nationwide. Abby Care is rapidly expanding, partnering with leading insurance plans, healthcare providers, and community organizations, and is supported by mission-driven VCs. This full-time, hybrid RN Clinical Lead position, based in Boston, Massachusetts, reports directly to the Director of Nursing. The role is crucial for managing and supporting the clinical team, ensuring high standards of patient care and clinical excellence. It requires a seasoned professional with field case management experience, strong communication skills, and the ability to provide constructive feedback. Key responsibilities include overseeing order management, supporting field nurses, and ensuring compliance with clinical standards and documentation practices.

Requirements

Bachelor of Science in Nursing (BSN) preferred.
Current Registered Nurse (RN) license in the state of Massachusetts.
Experienced field case manager with a minimum of 1-2 years of supervisory experience in a clinical setting.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of clinical documentation systems and regulatory requirements.
Ability to manage multiple priorities and adapt to changing circumstances.
Strong problem-solving and critical-thinking abilities.

Nice To Haves

Bachelor of Science in Nursing (BSN)
Experience in pediatric home health care

Responsibilities

Supervise RN Case Managers, including conducting at least monthly one-on-one meetings and implementing Performance Improvement Plans (PIPs) as needed.
Create and execute plans for new hire training and orientation.
Conduct weekly IDT/POD meetings to review clinical practices and address concerns.
Oversee weekly billing memos, delegating and following up with RN Case Managers as appropriate.
Escalate concerns to the Clinical Nurse Manager or DON when clinical support is needed.
Place and receive orders in alignment with RN Case Manager directives.
Oversee the upload of orders to the Electronic Medical Records (EMR) system.
Conduct Start of Care (SOC) reviews and ensure the adequacy of Face-to-Face (F2F) documentation, including timely outreach to Primary Care Physicians (PCPs) for supplemental notes.
Review EMR tasks and reports, delegating as appropriate.
Act as a resource for nurses in the field, providing guidance and support.
Ensure compliance with clinical standards and best practices.
Provide positive and constructive feedback to team members to foster professional growth.
Support Quality Assurance (QA) processes by assisting with QA for CNA visits and assessments as needed.
Encourage RN participation in QA tasks, coordinating with QA team.
Foster a collaborative environment where clinical staff feel supported and valued.
Maintain open lines of communication with the Clinical Nurse Manager, DON, Clinic Leads, and Case Managers.
Promote a culture of transparency, accountability, and continuous improvement.

Benefits

Competitive compensation packages that reflect the value you bring.
Full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage (90% of your premiums and 70% for your dependents covered) with multiple PPO plan options for medical, vision, dental, life, and short-term disability.
Generous paid time off.
10 paid company holidays.
Team activities and annual company retreat for team bonding.
HSA contributions.
Optional FSA and commuter benefits.
Full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave.