Lead Clinical Liaison RN

Compassus • Burbank, CA

1d • $60 - $93

About The Position

This position serves as the Supervisor/Lead Clinical Liaison to the Hub Team(s) and provides leadership and coordination for the care provided to patients and their families referred to home health, hospice, and other post-acute care services that are offered with PHCC. In addition, this position supports, as directed, all Business Development leaders across the Director's full territory. This position is responsible for identifying 'best practices' for care delivery and may network with community resources and consult with case management at the hospital. The Supervisor/Lead Clinical Liaison is a lead position and provides day to day oversight and support of the hub liaison team to include RN's and Care Transition Associates, in addition to working in the clinical liaison role. As a part of the leadership team, this position will play a decision maker role, specifically for referrals/patients needing review for approval. The Lead Clinical Liaison is responsible for creating and maintaining positive customer relationships in order to increase referrals for Home Health, Hospice / Palliative Care, Transitional Care Units, and other services within assigned accounts. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services, and facilitate the coordination of services and to ensure there is appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence. Consultative functions include, but are not limited to: providing consultation and informational presentations regarding end of life care and home health; sharing expertise through in-services on pain and symptom management options; serving as a clinical resource and educator for physicians, facility staff, patients, families and community on Home Health, Hospice / Palliative Care or other issues in various settings and facilities. The Lead Clinical Liaison coordinates closely with Account Representative to build referral volumes in assigned accounts and develop opportunities for educational outreach that will enhance service awareness and access. Additional duties assigned may include collaboration with local Service Line leadership in essential meetings, reporting on tactical plans, training/orientation, and day-to-day support of the business development staff. This position performs all duties in a manner that promotes team concepts, demonstrates a commitment to the mission and philosophy of Providence, the Code of Conduct, and the Core Values of Compassion, Dignity, Justice, Excellence, and Integrity

Requirements

• Education sufficient for licensure
• Bachelor's degree in Nursing, or a Diploma in Nursing or an Associate's Degree in Nursing (ADN)
• 5 years Five years' experience in clinical discipline required
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Demonstrates history of successful clinical and educational presentation skills, sales and marketing results, preferably in healthcare related field. Communicates clearly, sensitively and in a supportive professional manner with patient/family/caregivers, co-workers and public. Strong written and verbal communications in English and excellent customer service communication skills by phone, email, and face-to-face.
• Other Skills and Abilities: Ability to articulate and embrace integrated healthcare at home philosophy. Understands the purpose and function of Value-Based Enterprise agreement between Providence and JV for home health and hospice care coordination. Ability to develop positive working relationships with diverse and multicultural staff of ministry, community groups and individuals and applies and maintains strong team collaboration skills within and across ministries and builds strong relationships with operations and clinical team members. Demonstrates strong leadership and supervisory skills; ability to inspire, motivate, and lead clinical team composed of a variety of disciplinary practices, and maintain positive professional development. Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships. Understands and practices the principles of effective teamwork. Demonstrates history of successful clinical educational presentation skills, sales and marketing results, preferably in healthcare related field. Demonstrates ability to work with minimum supervisory guidance and exercises independent judgment within the scope of practice; adapts easily to changes in work assignments and environment, can remain calm under pressure and is willing to assume additional responsibility and learn new procedures. Demonstrates ability to prioritize work assignments and meet productivity and quality standards through effective organizational skills and follow-through. Strong skills in facilitating complex problem solving and the ability to work with families/representatives in crisis. Ability to achieve annual referral and community educational requirements by prioritizing efforts and activities to support increased referral volume and achieve account penetration. Demonstrates flexibility and responsiveness working within a dynamic environment. Ability to follow appropriate communications channels and to travel throughout the service area from site to site and access multi-level buildings.
• Computer Skills: Proficient in using computers and knowledge of an Electronic Medical Record (as applicable) and Microsoft Office Suite programs. Knowledge of Electronic Medical Record (Epic) desired. Experience and knowledge of customer relational and territory management software.
• Required within 30 days of hire: National Provider BLS - American Heart Association (Vendor Managed)
• Required upon hire: California Registered Nurse License (Vendor Managed) Or Required upon hire: Washington Registered Nurse License (Vendor Managed)
• Required upon hire: Must be licensed in states wherever care is delivered.
• Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential.

Nice To Haves

• 3 years A minimum of three (3) years of staff supervision experience preferred.
• Previous liaison, marketing, sales, or health care industry experience
• 3 years Three years home health, hospice and/or palliative care experience preferred.

Responsibilities

• Provide clinical and administrative oversite to the care coordination liaison staff to include RN's and Care Transition Associates assigned to the hub.
• Lead staff in clinical problem-solving as needed.
• Participates as a decision make for escalated patients.
• Coordinate adequate staffing schedule of liaisons and techs.
• Ensure regulatory compliance for assigned staff; participate in development of polices and procedures to ensure compliance in accordance with standard home health & hospice procedures.
• Medicare Conditions of Participation and other regulatory agencies.
• Maintain and build existing referral base relationships by serving as a resource for education and information.
• Evaluate referrals received on hospitalized patient from a variety of care settings for appropriateness for Home Health, Hospice/Palliative Care, and/or other in-home services as appropriate.
• Provide information to patients and their families interested in Hospice, Home Health and/or Infusion services.
• Participates, when appropriate, in health care facility care conferences regarding specific patient consult requests.
• Able to facilitate the initiation of an Infusion referral as needed.
• Coordinate discharge planning for Hospice and home Health patients who have been admitted to the hospital and act as a liaison to Ministry staff for smooth transition.
• Accept referrals from hospital discharge planner after they have identified patient agency choice and type of home service needed.
• Coordinate with the Inpatient Hospital Team and primary RN/MSW to ensure discharge planning is comprehensive and communicated efficiently.
• Collaborate in Care Plan development, implementation and evaluation with discharge planners.
• Participates, when appropriate, in discharge planning rounds in health care facilities.
• Appropriately document activities in the Providence electronic medical system; tracks referrals received by nursing unit and accepted by each Providence agency.
• Maintains open positive communication with appropriate agency staff (Hospice/Palliative Care, Home Health, and/or other in-home services) regarding referrals received.
• Effectively manages customer resolution issues independently or seeks management/leadership involvement as needed.
• Schedule, coordinate and present in-services and other information presentations at community events, health fairs, care-giver series, and other outreach activities.
• Coordinate with Account Representative to support referral generation efforts; facilitate growth of Home Health, Hospice and Palliative Care services and promote Providence Home and Community Care Ministries according to business development strategies.
• Actively participate in the development and execution of strategic initiatives that include referral generation and business growth in assigned accounts.
• Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as facility specific policies and procedures.
• In addition, all employees who have contact with participants/residents/patients/clients are expected to promote the Patients' Bill of Rights and Responsibilities and understand the basic procedures for receiving and documenting grievances in order to initiate the appropriate process for participant concerns.
• Maintain confidentiality of all patient demographics, medical and financial information at all times.
• Maintain confidentiality of all company and client information; ensure proper handling and disposal of confidential document and adheres to all HIPPA rules and regulations.
• Additional duties may include the following: in collaboration with Manager/Director of Business Development, lead local outreach team in execution of tactical plans to build business.
• Lead team meetings to review and report weekly metrics and problem-solve customer service or account-related issues.
• Provide support to local Team members for escalated customer service issues.
• Respond to daily needs of local Team, including facilitation of excellent communication channels between Business Development and Intake Department.
• Serve as a local champion for service-line standardization and consistency efforts.
• Performs other duties as assigned.

Benefits

• At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees