RMA Specialist

Allegion•Colorado Springs, CO

9d•Remote

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO (Preferred candidate would be with in 1 Hour of supported facility) At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Job Summary: RMA Specialist The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.

Requirements

Bachelor’s degree preferred, HS Diploma or equivalent required
2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
Exceptional customer focus with ability to understand customer needs
Ability to interact and communicate effectively at all levels of the organization
Experience with process improvement initiatives
Excellent oral and written communication skills
Problem solving ability in a complex environment
Customer centric with the ability to balance customer benefits and business goals effectively
Strong organizational skills with the ability to execute/implement on strategic design
Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)

Responsibilities

Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
Act as a customer advocate to other internal departments of Allegion.
Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
Strive to meet all service level agreements/expectations as set by Allegion.
Follow all Allegion policies and processes as required.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching