RMA Supervisor

Cubic Corporation • Knoxville, TN

7d • $90,000 - $110,000

About The Position

The RMA Supervisor oversees the daily operations of the Return Material Authorization (RMA) department, ensuring efficient processing of returned products, accurate troubleshooting and repair, and compliance with company standards. This role manages a team of RMA technicians and coordinators, provides technical guidance, and drives continuous improvement in reverse logistics and repair operations. The supervisor interfaces with customers, supply chain, and engineering teams to resolve issues and optimize service delivery. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Requirements

• Associate or Bachelor’s degree in Business, Operations Management, Electronics, or related technical field preferred; equivalent experience considered.
• 3–5 years of experience in RMA operations, repair services, or reverse logistics, with at least 1–2 years in a leadership or supervisory role.
• Strong understanding of RMA processes, warranty policies, and product return workflows.
• Proficiency in ERP or RMA management systems (SAP experience preferred).
• Excellent organizational, communication, and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Physical ability to lift up to 50 pounds and work in a hectic, noisy environment.

Responsibilities

• Supervise and coordinate day-to-day activities of the RMA team, including receipt, inspection, repair, and return of customer products.
• Provide leadership, training, mentoring, and performance evaluation for RMA team members.
• Assign work, set priorities, and ensure team members have the necessary skills and resources to perform their roles.
• Foster a culture of safety, organization, and continuous improvement in the RMA work area.
• Oversee the end-to-end RMA process: receiving, documenting, troubleshooting, repairing, and returning products.
• Ensure timely and accurate processing of RMA requests, including proper documentation and tracking in internal systems.
• Maintain accurate inventory control for returned products, spare parts, and replacements.
• Track RMA progress, monitor key performance indicators (KPIs) such as turnaround time, accuracy, and customer satisfaction.
• Finalize RMA paperwork and coordinate with accounting for repair estimates and billing.
• Operate and oversee use of electronic test equipment for diagnostics and repairs.
• Ensure team proficiency in reading and interpreting complex schematics, wiring diagrams, work orders, and test instructions.
• Analyze and interpret test data to ensure results meet specifications.
• Troubleshoot, diagnose, and resolve equipment malfunctions; perform and supervise repairs as needed.
• Prepare and maintain technical notes and records.
• Interface with customer personnel to resolve technical issues and provide scheduled site installation and support.
• Collaborate with supply chain, engineering, and quality teams to identify and resolve recurring product issues.
• Communicate regularly with management and other departments regarding RMA status, trends, and improvement opportunities.
• Support and lead process improvement initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.
• Monitor and enforce compliance with company standards, warranty policies, and industry regulations.
• Conduct quality audits, root cause analyses, and process monitoring.

Benefits

• Cubic offers medical, dental and vision insurance, company-paid disability (company continues full pay and benefits for up to six weeks), life insurance options, critical illness and accident coverages, Flexible Spending Accounts, a pre-paid legal plan, travel accident insurance, an award-winning well-being program which includes an employer-funded lifestyle spending account, up to six weeks of paid parental leave, and a 401k Retirement Plan with a company match.
• Employees can also take advantage of backup childcare, pet care, pet insurance, virtual tutoring, and a tuition reimbursement program.
• Many locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation.
• Full-time salaried employees are eligible to participate in Cubic’s flexible time-off arrangement.
• Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly.
• Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees