Risk & Safety Coordinator

Kaniksu Community Health•Sandpoint, ID

About The Position

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal. A Kaniksu Community Health Risk & Safety Coordinator is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

Requirements

Associate’s Degree in health sciences, business, health information technology, or equivalent related work experience preferred
2+ years of related work experience in a clinical practice or ambulatory care setting required; experience supporting quality improvement or risk management activities in a healthcare organization preferred.
Experience assisting with group facilitation, team support, or collaborative work.
Demonstrated ability to use word processing, spreadsheet (Excel), NextGen and/or Athena, and database software to support data collection and reporting.
Ability to establish and maintain effective, courteous working relationships with patients, staff, and leadership.
Strong organizational skills with the ability to prioritize tasks and assist with problem-solving.
Detail-oriented, motivated, and able to think critically and creatively in a support role.
Demonstrated commitment to KCH’s mission, values, and culture of safety.

Responsibilities

Assisting with identifying, planning, organizing, monitoring, supporting & documenting compliance with Risk Management and Safety protocols and procedures.
Supporting the coordination of the KCH Emergency and Disaster Program.
Assisting in tracking and supporting compliance with standards for all required regulatory compliance agencies including documentation and record maintenance.
Working collaboratively with the leadership team to support appropriate medical record storage, scanning, e-filing, retention, and destruction in compliance with HIPAA and regulatory requirements.
Supporting efforts to promote and reinforce an organizational culture of safety that is just, fair, and non-punitive, aligning with the core value that “safety is everyone’s responsibility.”
Assisting with data collection, measurement, and documentation of quality improvement initiatives and outcomes.
Providing administrative and coordination support to PCMH teams and KCH management to promote effective teamwork, communication, and use of resources.
Maintaining and distributing records of quality improvement and risk management activities as directed.
Producing accurate, thorough work with attention to detail and adherence to quality standards.
Managing assigned workload and priorities, meets deadlines, and supports project and meeting coordination.
Maintaining strict patient confidentiality in accordance with HIPAA regulations.
Assisting with communication and follow-up activities related to performance improvement and benchmark tracking.
Supporting policy adherence by assisting with implementation and documentation of policies and procedures.
Demonstrating initiative by identifying opportunities to improve workflows, efficiency, and processes related to Risk Management and Safety.
Providing timely professional support to internal and external customers and contributes positively to team-based projects.
Ensuring daily actions and communication align with and support the organization’s mission and values.
Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect.
Other duties and responsibilities as assigned or mutually agreed upon.