Risk Management Coordinator

University of Arkansas System•Little Rock, AR

About The Position

The Clinical Risk Coordinator works with the Director to develop and execute the Risk Management Plan with the primary aim being to protect patients, staff members, and visitors from inadvertent injury by providing an ongoing, comprehensive, and systematic approach to reducing risk exposures to improve quality of care and mitigate financial loss. Responsibilities include evaluation of adverse and sentinel events utilizing effective communication, facilitation of root cause analyses, coordination, and implementation of loss prevention and loss mitigation activities to promote a culture of safety and to create a safe environment for quality patient care. In addition, the Clinical Risk Coordinator is responsible for keeping abreast of relevant issues that impact safety in healthcare setting and maintains awareness of regulatory activities related to clinical risk management. Demonstrates knowledge of applicable Federal, State, and local laws, CMS, TJC, Corporate Compliance, Ethics, EMTALA, as well as other applicable policies and procedures and regulatory requirements. The Clinical Risk Coordinator always preserves the confidentiality of patient protected information in compliance with HIPAA, Patient Safety Evaluation System, and Patient Safety Work Product. The Clinical Risk position requires working with the Patient Safety and Relations Coordinators supporting the function to resolve complaints/issues before they evolve into liability claims, as well as assisting with lost and found system monitoring.

Requirements

Clinical Healthcare Degree (BSN, RT, PT, OT, SLP, LCSW)
Bachelor’s Degree in clinical field or experience in lieu of education
5+ Years clinical experience
CPPS, CPHQ, and/or CPHRM within 12 m of hire
Power point, Word, Excel, Outlook, SharePoint, EPIC, RLDatix

Nice To Haves

Advanced degree in healthcare, related field or JD
Advanced degree in healthcare or JD
3 Years clinical risk management, safety, or quality experience in acute care setting
As required by degree.
CPPS, CPHQ, or CPHRM
Advanced knowledge of healthcare practices, rules and regulations, COP, Medicare and Medicaid rules/Regs, PSQIA, HIPAA regulations and AR state and Federal laws/regulations.

Responsibilities

Collaborate with stakeholders (units, departments, service lines, and committees) to establish robust action plans following adverse or sentinel events.
Problem solve with medical staff and appropriate departments when risk and safety issues arise.
Utilize customer service orientation skills and manage communication effectively with various levels of hospital personnel and outside customers.
Provide ongoing education to all UAMS employees regarding use of the patient safety event reporting system, patient safety topics, and culture of safety.
Assist as assigned in presenting educational programs that promote HPI high reliability efforts and enhance organizational culture of safety aligning with institutional message creating momentum for change.
Work with Department of Patient Safety team members to create educational materials illustrating HPI error prevention tools, assist with Website build, and patient safety coach training.
Provide assistance and information to patients, families, and staff concerning patient rights and responsibilities.
Assist as needed with patient care coordination.
Align patients and families with appropriate resources for advance care planning and completion of advance directives.
Facilitate communication with appropriate stakeholders to resolve patient/family questions.
Act as liaison between patient/family and provider.
Perform other duties as needed.