Risk Management Analyst

Oakland Housing Authority • Oakland, CA

4h

About The Position

Under the direction of the Risk Manager or his/her designee, provides administrative support and assistance to the Risk Manager in the areas of claims management, safety and general insurance programs; performs related work as assigned.

Requirements

• A bachelor's degree, with the appropriate major, and two years of applicable experience
• Must possess and maintain a valid California driver's license and an insurable driving record
• Equivalent combinations of education, training and experience will be considered
• Basic principles, practices and techniques of insurance administration, claims investigation, adjustment and workers’ compensation; including claims processing, insurance record keeping, safety standards, government codes, public liability and rules of evidence; methods and techniques of research, data collection and analysis.
• provide complex administrative support to the insurance and claims process; adjust or settle claims and document the process; prepare detailed written reports and correspondence; respond to public inquiries, and maintain community relations; conduct research, collect, organize and analyze data pertaining to insurance and claims management; communicate effectively, both orally and in writing (or with audio and visual capacities); interpret policies and procedures; make sound decisions proficient in Microsoft Office; simplify, analyze and explain coverages to accurately adopt an effective course of action.

Nice To Haves

• Associate in Claims (AIC) is very desirable.
• Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.

Responsibilities

• Serve as the main point of contact for claims adjusters
• Conduct personal, telephone, and/or written communication with claimants
• Receives, evaluates and processes insurance billings, liability, auto and property damage claims filed against or sustained by the Authority
• Obtain needed repair estimates for property and autos
• Reviews liability claims, accident reports, property damage reports, Workers’ Compensation claims and other documents for accuracy and completeness and gathers information to verify, clarify, document or determine liability issues
• Sets up files, logs information, types reports, letters, correspondence, memos as assigned
• May conduct preliminary or follow-up fact-finding interviews on litigated and non-litigated cases
• Assists with negotiating settlements with claimants, insurance companies, and attorneys
• Assists assigned legal counsel in gathering information for interrogatories, requests for admission and production of documents
• Assist with responding to Freedom of Information Act (FOIA) and public records requests
• Prepares, organizes and maintains complete and accurate claim and insurance files, logs and reports
• Reviews insurance policies for accuracy and completeness and performs follow-up action to insure compliance with Authority requirements
• Processes and interacts with brokers regarding quotes and process insurance billings
• Assists in insurance evaluation process
• Corresponds by letter with claimants, adjusters, insurance brokers, attorneys, or other individuals and agencies
• Responds to inquiries by telephone
• Assist with setting up Workers’ Compensation claims working with the claims examiners and medical providers, monitor/tract claims status and Ergonomic Assessment Request and equipment procurement
• Assist departments with safety training according to CAL-OSHA compliance
• Assists with complying and analyzing property and casualty claims/loss information to identify trends, risk exposures, and hazards; assists in the preparation and distribution of loss reports and recommendations to the Authority.
• Assist with the coordination of the agency’s safety committees
• Performs other related work as assigned.

Benefits

• Employees of the Authority enjoy a competitive fringe benefit program.
• SICK LEAVE is accrued at the rate of one day per month.
• VACATION LEAVE for new employees is accrued at the rate of 10 days each year. There are also fourteen (14) paid holidays each year.
• RETIREMENT - The Authority is a member of the Public Employees' Retirement System (PERS). The Authority also participates in Social Security.
• HEALTH, DENTAL, AND VISION INSURANCE is available.
• GROUP LIFE INSURANCE is fully paid by the Authority.
• Management, supervisory, professional and confidential employees are also entitled to a management benefit package allowance and five days of administrative leave per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level