Risk & Insurance Manager | Schulte Hospitality Group

Schulte Hospitality Group • Louisville, KY

5d

About The Position

The Risk & Insurance Manager will lead the company’s risk management function and oversee all insurance-related matters for a multi-property hospitality portfolio. This leadership role is responsible for setting strategy, guiding risk mitigation initiatives, and overseeing insurance and claims operations while managing and developing a dedicated risk management team. The position combines high-level program ownership with hands-on involvement in complex and high-exposure matters, ensuring effective claims resolution, financial protection, and alignment with the company’s broader risk management objectives. The Manager serves as a key internal advisor and primary liaison to insurance carriers, brokers, third-party administrators, and legal counsel.

Requirements

• Bachelor’s degree in Risk Management, Business, Insurance, Legal Studies, or a related field (or equivalent experience).
• Progressive experience in risk management, insurance, or complex claims handling.
• Demonstrated experience managing litigated claims, subrogation, and third-party recoveries.
• Prior experience leading or supervising a team.
• Strong working knowledge of general liability, workers’ compensation, auto liability, and property insurance.
• Strong leadership and negotiation skills.
• Ability to manage complex, high-volume claims and recovery matters simultaneously.
• Excellent communication skills with executives, attorneys, carriers, and operational teams.
• Analytical mindset with strong financial and risk evaluation capabilities.
• Comfortable operating in a hands-on role while providing strategic oversight.
• Extremely detail-oriented
• Ability to multi-task, self-direct and self-pace
• Ability to maintain a high level of confidentiality

Responsibilities

• Lead, mentor, and manage a team of three Risk Management Specialists, setting clear expectations and performance standards.
• Establish workflows, best practices, and controls to ensure consistent, timely, and compliant claims handling.
• Provide subject-matter expertise and escalation support for complex, high-exposure, or litigated claims.
• Oversee and actively participate in all phases of insurance claims, including general liability, workers’ compensation, auto, property, and hospitality-specific exposures.
• Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first notice of loss through final resolution, settlement, or litigation.
• Provide leadership and oversight to Risk Management Specialists managing claims, serving as the final decision-maker on strategy, settlement authority, and resolution.
• Coordinate closely with defense counsel, insurance adjusters, TPAs, and carriers on litigation strategy, discovery, evaluations, mediations, and settlements.
• Monitor reserves, claim valuations, settlement authority, and financial exposure
• Responsible for preparing, monitoring, and tracking active and threatened litigation across portfolio.
• Identify and oversee subrogation and recovery opportunities for property damage, liability losses, and other incidents, including those that do not meet insurance deductible thresholds or policy qualifications
• Manage demand letters, negotiations, and escalation to legal action when appropriate.
• Create, implement, maintain, and update compliance-related information databases such as injury and illness logs, insurance contacts, safety training audits, lag time reports, etc.
• Develop standardized tools and procedures to improve compliance process efficiencies
• Maintain fleet card accounts to include new account setup
• Process and record insurance and legal invoicing
• Review contracts/agreements in connection with requesting required insurance coverages
• Other duties as assigned

Benefits

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager