Technology Support Specialist | Schulte Hospitality Group

Schulte Hospitality Group•Louisville, KY

4d•Onsite

About The Position

Schulte Companies is seeking a dynamic, service-oriented Technology Support Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! This position is based at the Schulte Corporate office in Louisville, KY. Candidates must be located in or willing to commute to Louisville, KY. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools
Proficiency in Microsoft advance applications including Power Automate and Sharepoint including managing security roles and development
Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues
Understanding of information security best practices
Knowledge of Antivirus and Remote monitoring software applications
The ability to learn new software applications to help provide a first line of support
Ability to effectively communicate instructions verbally and written to end users
Over 1-year in service and support role

Nice To Haves

Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
Degree/Certification program in technology, hospitality, or similar program preferred

Responsibilities

Desktop, Laptop & Server troubleshooting
Support Corporate Office Network and Network Security
Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
Configure and issue computers to end users according to Company processes
Assist with company application issues as the first point of contact
Manage users in Azure Active Directory/Entra
Support Microsoft Office 365 issues including Teams, Outlook, and other applications
Assist our Applications Team in supporting our various hotel software platforms and systems
Create, update, and complete incident tickets in our support system
Monitor systems and network for any potential issues
Work with other team members to provide and help promote technology security and compliance
Understand and promote, contribute to and enforce company information security policies
Assist in other technology projects for many of our hotels and Corporate Team
Must be available to work evenings/weekends/on call
Other duties as assigned

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

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