Risk and Payments Analyst
About The Position
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst position to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.
Requirements
- Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
- Experience with gambling industry and industry terminology, promotions, and gameplay
- Familiarity with data analysis and fraud detection
- Effective communication and presentation skills
- Prior experience in financial services, compliance, or operations role.
- Detail oriented with excellent written and verbal communication skills.
- Proficient in Microsoft Office suite including Excel.
- Strong time management skills and able to prioritize multiple requests.
- Able to work independently and as part of a team.
- Must be able to obtain and maintain gaming certifications or licenses as required.
Responsibilities
- Responsible for timely withdrawal processing and document review
- Investigate and respond to escalated payments/fraud related customer contacts
- Analyze player activity to prevent, identify, and report potential fraud or AML concerns
- Assist customer service with payments related inquiries
- Assist with chargeback disputes and fraud investigations as needed
- Review and accept/reject KYC documents uploaded by patrons
- Update patron information and manually complete the KYC process
- Log changes to player accounts as required in each jurisdiction
- Assist with intake of other documents as needed
- Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
- Stay abreast of policy and regulatory changes to maintain subject matter expertise.
- Remain cognizant of relevant quality assurance policies and procedures.
- Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.
- Escalate all necessary issues to management in a timely fashion.
- Provide feedback to product team and management team about player issues.
- All other duties as assigned.
Benefits
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
No Education Listed
Number of Employees
501-1,000 employees
