Risk Analyst

ePayPolicy•Austin, TX

3d•Hybrid

About The Position

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.) How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them. Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future. We’re looking for a Risk Analyst who is obsessed with delivering world-class service to join our vibrant organization. This individual will be responsible for implementing processes and tools to mitigate the fraud and credit risk that comes with processing ACH and Credit Card Transactions in order to best protect our customers and their customers. We’re looking for a Risk Analyst who is obsessed with delivering world-class service to join our vibrant organization. This individual will be responsible for implementing processes and tools to mitigate the fraud and credit risk that comes with processing ACH and Credit Card Transactions in order to best protect our customers and their customers.

Requirements

Consider yourself a problem solver
Have a passion to help customers
Have experience with underwriting and onboarding new customers for payment processing
Understand the risks involved in processing transactions through the ACH and credit card networks
Have experience with automated verification tools and customer risk models
Enjoy developing standardized, replicable processes that can be implemented across an organization.
Are excited to build a best-in-class risk department at a fast growing payments company.
Enjoy managing or working on teams to accomplish cross-functional projects.

Responsibilities

Responsible for ensuring that new account applications comply with ePayPolicy’s underwriting policies
Complete new customer underwriting checklists for Know Your Business (KYB) and Know your Customer (KYC) requirements
Activate new accounts with appropriate credit limits and funding timelines
Review automated transaction risk rules to assess potential risks to customers and their electronic payments.
Establish and update customer transaction limits based upon their financial statements and transaction history
Propose and implement new techniques to identify fraudulent customers.
Engage with new product planning and anticipate methods of exploitation in order to develop policy to mitigate risk.
Respond to payment processor requests for customer-related risk information
Respond to customer queries and concerns professionally
Navigate difficult conversations with customers, enforcing risk protocols while avoiding reputational risk to the organization.

Benefits

Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Unlimited PTO
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance
Fully-stocked kitchen
Lunch stipend when working onsite
Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
Huge opportunity for growth