Risk & Abuse Analyst

Podium•Lehi, UT

About The Position

Podium helps local businesses win by modernizing the way they communicate with their customers — from gathering reviews and payments to messaging and marketing automation. We’re passionate about building trust and delivering frictionless experiences for both our customers and their customers. As we continue to scale, maintaining the integrity of our platform is essential. We’re looking for a detail-oriented and analytical Fraud, Risk, and Compliance Abuse Analyst to help identify, investigate, and prevent fraudulent and abusive activity across Podium’s messaging and payment features The ideal candidate thrives to help local businesses win, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you may be involved in escalations and resolution, and will join customer meetings when appropriate. The Risk and Abuse Analyst will report directly to the Technical Support Manager.

Requirements

1-3 years in fraud detection, risk operations, or compliance within SaaS
Strong ability to interpret data patterns, query systems (SQL or similar), and identify root causes of fraudulent activity.
Familiarity with financial fraud (e.g., payment fraud, identity theft, account takeovers) and regulatory frameworks such as KYC and KYB
Experience with risk monitoring tools, CRM systems, fraud platforms (ex. Stripe Radar)

Responsibilities

Identify suspicious activity, abuse patterns, and anomalies across accounts, payments, and our messaging system.
Conduct deep-dive investigations into potential fraud, abuse, and compliance violations, documenting findings and recommended actions.
Support compliance workflows (ex. KYC, KYB, SMS Carrier Policies) by validating customer information and ensuring adherence to legal and regulatory guidelines.
Work closely with Legal, Finance, Product, and Customer Success teams to align on risk mitigation, policy enforcement, and incident response.
Use data-driven insights to recommend product and process improvements that reduce fraud and enhance customer trust.
Prepare case summaries and communicate high-risk findings to leadership and relevant teams.