Litigation Claims Examiner Rideshare

Reserv • Atlanta, GA

4h • Remote

About The Position

We are seeking a skilled Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. The successful candidate will investigate all aspects related to assigned claims, evaluate coverage, liability and damages, negotiate and resolve claims, and manage litigation related to auto accident claim disputes. The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel's to drive performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. The role involves managing all aspects of litigated cases, including evaluation of the resolution process, analyzing auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers. It also includes managing litigation cases related to auto claims disputes, communicating regularly with clients, attorneys, vendors and other stakeholders, reviewing legal documents and ensuring compliance with initial suit-handling plan of action, analyzing policy language and reaching appropriate coverage decisions, and directing and controlling the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters. Finally, the specialist must maintain adjuster licenses and continuing education requirements.

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• 10+ years of claim handling experience, with 5+ of those years handling a pending of >60% in litigation
• Ride Share/TNC/Livery litigation is required
• Not intimidated by an attorney, even if you are not one; being the driver of the litigation strategy for any particular claim; managing the discovery in the order and timing of events and holding attorney accountable
• Understand transportation coverages
• Understand contractual risk transfer and additional insured forms
• Strong medical causation knowledge
• Sense of urgency and understanding of how to manage time-sensitive demands
• Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• Strong analytical and negotiation skills; ability to conduct own negotiations directly with opposing counsel
• Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• Ability to professionally collaborate with all stakeholders in a claim
• Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state required testing
• Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

Responsibilities

• Investigate all aspects related to assigned claims
• Evaluate coverage, liability and damages
• Negotiate and resolve claims
• Manage litigation related to auto accident claim disputes
• Maintain electronic files
• Work with defense counsel's to drive performance
• Regularly report to the Claims Manager
• Collaborate closely with product and engineering teams to give feedback and identify technology and process improvements
• Manage all aspects of litigated cases, including evaluation of the resolution process
• Analyze auto claims to identify areas of dispute, investigate and gather all necessary information and documentation, evaluate liability and damages and negotiate and resolve claims with opposing parties or their insurance providers
• Manage litigation cases related to auto claims disputes, communicate regularly with clients, attorneys, vendors and other stakeholders
• Review legal documents and ensure compliance with initial suit-handling plan of action
• Analyze policy language and reach appropriate coverage decisions
• Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters
• Maintain adjuster licenses and continuing education requirements

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior