Rides Maintenance Foreman - Dollywood Theme Park - Full Time Year Round

Dollywood Parks & Resorts•Pigeon Forge, TN

34d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Rides Maintenance Foreman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Rides Maintenance Foreman checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Rides Maintenance Foreman is responsible for preventive and corrective maintenance for all designated rides and providing day to day leadership to rides maintenance technicians. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent is required
Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
Valid driver's license and proof of auto liability insurance for use of company vehicles
Ability to read/write, comprehend instructions and communicate in English
Must successfully complete pre-employment drug test and background check
Must successfully pass the Ride Maintenance Technician III test
Must be able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving and dedicated
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must function independently with limited supervision and guidance
Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Ability to sit and/or stand for long/short periods
Must be clean shaven to be able to use respirator
Ability to get along with other employees to work out problems and resolve conflicts
Ability to comprehend instructions and retain information
Ability to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Ability to thrive in a fast-paced, dynamic environment
Ability to be flexible to handle frequent changes in priorities
Ability to thrive in a year-round outdoor environment, with temperatures from 0 to 120 degrees
Ability to analyze and remember information
Ability to perform other duties as assigned
Ability to compute rate, ratio, and percentage and to draw and interpret spreadsheets. Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to use hydraulic/pneumatic schematics and mechanical blueprints during routine maintenance/troubleshooting
Ability to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance
Ability to work in approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 lbs.) and occasionally heavier weight (up to 100 lbs.)
Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spaces
While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts Risk of electrical shock; and/or vibration
Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench
Must possess strong safety sensitivity and ability to work with many different types of mechanical devises
Consistent attendance is a job requirement

Nice To Haves

Associate's degree (AA) or equivalent from two-year College or technical school is preferred but not required
Five (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems is preferred
5 years' experience as a Ride Maintenance Technician in the Theme Park Industry preferred
A certificate in National Association of Amusement Ride Safety Officials (NAARSO) or an Amusement Industry Manufacturers and Suppliers International (AIMS) preferred

Responsibilities

Ensures the safety of all amusement rides and attractions
Ensure all work conforms to all applicable rules, regulations and codes
Review and respond to tasks in the Work Order System
Implement and monitor compliance with the Dollywood Company Safety Program and procedures
Ensure training of new and returning hosts, resulting in understanding and compliance to host safety responsibilities and the Dollywood Company Safety Program
Timely assessment and response to issues relating to employee morale
Recognize and resolve conflicts in a timely manner
Ensure a positive working relationship with our customers (the park operating teams), other support teams and Guests
Monitor operations and resolve problems as Rides Maintenance person in charge
Encourages and promotes teamwork
Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions, including but not limited to troubleshooting and repair of mechanical systems, animation and special effects
Inspections include testing, verification and/or calibration of applicable mechanical systems
Respond to downtime, repair and ride recovery issues
Input in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
Support Ride Maintenance Technicians I, II and III on modifications to ride vehicles or show equipment
Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
Ensure that the ride is clean and visually in compliance with manufacturer's specifications, Guest and Dollywood Company expectations
Direct the day-to-day actions of Ride Maintenance Technicians I, II and III