Ride Maintenance Technician I - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Ride Maintenance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Ride Maintenance Technician I will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Ride Maintenance Technician I position is responsible for preventive and corrective maintenance for all designated rides. The ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical, systems animation and special effects Inspections include testing, verification and/or calibration of applicable mechanical systems Respond to downtime, repair and ride recovery issues Diagnose system failures and provide immediate correction actions. Research defective mechanically-controlled items/parts and instructional information to complete the repair process when needed Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations Keep all records up to date and current in an accessible, organized fashion (i.e. logbooks, inspection forms, etc.) Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations Obtain knowledge and understanding of ride parts inventory for assigned area Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation Clean maintenance shop, stations, equipment, and tools Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
High school degree or GED is required
Valid driver’s license and proof of insurance is required for use of company vehicles
Ability to read/write, comprehend instructions and communicate using proper English Grammar and Punctation
Must pass pre-employment drug test and background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Must be clean shaven to be able to use respirator
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to tolerate a year-round outdoor environment, with various temperatures
Able to perform other duties as assigned
Able to analyze and remember information
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Nice To Haves

Experience in the theme park industry is preferred but not required
Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
Working knowledge and experience with dial indicators, inside and outside micrometers and dial calipers is preferred but not required

Responsibilities

Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical, systems animation and special effects
Inspections include testing, verification and/or calibration of applicable mechanical systems
Respond to downtime, repair and ride recovery issues
Diagnose system failures and provide immediate correction actions.
Research defective mechanically-controlled items/parts and instructional information to complete the repair process when needed
Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met
Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment
Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
Keep all records up to date and current in an accessible, organized fashion (i.e. logbooks, inspection forms, etc.)
Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations
Obtain knowledge and understanding of ride parts inventory for assigned area
Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation
Clean maintenance shop, stations, equipment, and tools
Management reserves the right to change and/or add to these duties at any time