Ride Maintenance Electrical Technician - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

9d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Ride Maintenance Electrical Technician for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Ride Maintenance Electrical Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Ride Maintenance Electrical Technician is Responsible for installing, inspecting, and performing repairs of park ride electrical components at all Dollywood Company Properties. This position also assists Ride Maintenance Technicians as required. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Installs, maintains, troubleshoots, rebuilds and inspects ride electrical systems and components for proper operation according to Dollywood Company standards. Assists in troubleshooting and maintaining mechanical, pneumatic and hydraulic systems Inspects and evaluates rides for proper function, detects and investigates any malfunctions or irregularities and notifies supervisors of any safety concerns. Troubleshoots, diagnoses and repairs malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and meters. Responsible for completing required documentation on check-outs, preventive maintenance, updates/changes, etc. Receives and reviews various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etc. Ensures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guests Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical systems, animation and special effects Responds to downtime, repair and ride recovery issues Diagnoses system failures and provide immediate and long-term correction action. Research defective mechanically controlled items/parts and instructional information to complete the repair process when needed. Systems may include relay logic, PLC logic or a combination of both. Mostly Rockwell, but some Pilz, Siemens and others Troubleshoots by referring to technical manuals and technical library while utilizing a systematic approach Ability to troubleshoot and work with 480V 3 phase motor control systems, including autotransformers, AC frequency, DC and soft starts Inputs in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used Supports Ride Maintenance Technicians I and II on modifications to ride vehicles or show equipment Learns and actively participates in Environmental, Health & Safety responsibilities by following established Dollywood Company policies, procedures, training and team member involvement activities Consistently practices safe work habits including but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations Keeps all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.) Ensures that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations Cleans maintenance shop, including but not limited to stations, equipment, and tools Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
High School Diploma or equivalent is required
Five (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems required
Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
Experience with logic systems including relay and Programmable logic control
Experience with drives, including AC frequency and DC drives
Valid driver’s license and proof of auto liability insurance for use of company vehicles.
Ability to read/write, comprehend instructions and communicate in English
Must successfully complete a post-employment offer background check and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and to handle frequent changes in priorities
Able to tolerate various temperatures while working indoors and outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Ability to analyze and remember information
Ability to compute rate, ratio, and percentage and to draw and interpret spreadsheets.
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Ability to use hydraulic/pneumatic schematics, electrical and mechanical schematic/blueprints during routine maintenance/troubleshooting
Ability to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance
Ability to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 lbs.) and occasionally heavier weight (up to 100 lbs.)
Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spaces
While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts or energized power sources
Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench
Must possess strong safety sensitivity and ability to work with many different types of mechanical devices

Nice To Haves

Associate’s degree (AA) or equivalent from two-year College or technical school is preferred but not required

Responsibilities

Installs, maintains, troubleshoots, rebuilds and inspects ride electrical systems and components for proper operation according to Dollywood Company standards.
Assists in troubleshooting and maintaining mechanical, pneumatic and hydraulic systems
Inspects and evaluates rides for proper function, detects and investigates any malfunctions or irregularities and notifies supervisors of any safety concerns.
Troubleshoots, diagnoses and repairs malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and meters.
Responsible for completing required documentation on check-outs, preventive maintenance, updates/changes, etc.
Receives and reviews various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etc.
Ensures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guests
Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical systems, animation and special effects
Responds to downtime, repair and ride recovery issues
Diagnoses system failures and provide immediate and long-term correction action.
Research defective mechanically controlled items/parts and instructional information to complete the repair process when needed.
Systems may include relay logic, PLC logic or a combination of both. Mostly Rockwell, but some Pilz, Siemens and others
Troubleshoots by referring to technical manuals and technical library while utilizing a systematic approach
Ability to troubleshoot and work with 480V 3 phase motor control systems, including autotransformers, AC frequency, DC and soft starts
Inputs in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
Supports Ride Maintenance Technicians I and II on modifications to ride vehicles or show equipment
Learns and actively participates in Environmental, Health & Safety responsibilities by following established Dollywood Company policies, procedures, training and team member involvement activities
Consistently practices safe work habits including but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
Keeps all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
Ensures that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations
Cleans maintenance shop, including but not limited to stations, equipment, and tools
Management reserves the right to change and/or add to these duties at any time