Attractions Team Lead - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

12d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Attractions Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Attractions Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide leadership including paperwork, scheduling, keeping up with ride throughput, and maintaining a healthy, efficient, and effective team for a single attractions ride or area as well as operation of the ride or area. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
Basic computer skills
At least one (1) year experience working in a similar capacity
At least 6 months of supervisory level experience, preferred
High school diploma or equivalent
Valid driver’s license and proof of auto liability insurance for use of company vehicles preferred
Submit and pass a pre-employment drug screening and background check
Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Must be willing to constantly improve
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to remain alert and attentive
Must be able to speak and perform in front of large groups
Must be able to take initiative and be self-supervising
Must be able to train others in a positive yet constructive manner
Must be willing to work in any assigned area of Attractions and perform other functions as assigned
Able to display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Able to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Able to move about and react quickly while loading and unloading
Able to perform emergency evacuation
Able to tolerate heights of up to 200 ft. to support ride operations
Able to climb evacuation steps and maintain good balance
Able to operate a fire extinguisher and ability to train Hosts on its proper use
Able to properly wear personal protective equipment if/when required
Able to tolerate detergents and chemicals
Able to be subjected to periodic random drug screening as outlined by policy
Able to correctly lift at least 50 lbs. with assistance
Able to analyze and remember information
Able to understand and apply basic math skills for use in budgets, schedules and time sheets
Able to memorize written safety standards and/or scripts
Able to ride attractions that require pre-op and two-hour ride through inspections
Able to operate/drive company vehicles as required

Nice To Haves

At least 6 months of supervisory level experience
Valid driver’s license and proof of auto liability insurance for use of company vehicles

Responsibilities

Supervise operations of one or more ride/attractions; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis
Coach Host: Assist Supervisor by making them aware of disciplinary action recommendations
Complete and issue Hosts Performance Appraisals
Assist Supervisor with the information needed to respond to Guests’ written and verbal comments
Responsible for proper staffing of area to include interviewing and hiring of Hosts
Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
Assume financial responsibilities by operating your area(s) within budget
Ensure areas/Hosts have required equipment and supplies
Identify and develop future Safety Trainers
Complete daily written reports and maintain ongoing Host journals
Interact and build positive relationships with other departments
Report all unsafe acts to appropriate management
Equally represent all Hosts to the supervisor, creating a climate that results in a felling of freedom to use the Open Door. (Ensure Hosts understanding of policy)
Being a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies and concern for both the Guests and Hosts
Assuming Attractions Team Member and/or Safety Trainer responsibilities when needed. (See individual job descriptions)