RFB Program Specialist

Harbor Foods Group•Lacey, WA

14d•$27 - $30•Hybrid

About The Position

Overview General Summary: The RFB Program Specialist supports Harbor Foods’ Real Fresh Brands by providing comprehensive administrative and program management assistance to the RFB Team. This role is responsible for tracking programs, managing data, supporting product and promotional initiatives, and ensuring effective communication with customers and internal teams. The Specialist also facilitates the onboarding of new RFB Program locations and maintains program compliance and process documentation. Position reports to Product Manager - Real Fresh Brands at Harbor Corporate. We offer limited/some hybrid eligibility Compensation: $27-30/hour. Hourly: Full-Time Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal floating holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks Responsibilities Essential Job Functions: RFB Support – Inclusive of reporting, tracking, data analysis and creation of new SOPs for Real Fresh Brands. Daily/Weekly functions to include: RFB reporting, tracking and data analysis New RFB customer onboarding process Program compliance tracking and enforcement Create and maintain RFB customer email lists to drive customer communications Review RFB TV Menu update requests for item compliance Update QSR & Coffee location finders on RFB websites Answer consumer inquiries from RFB websites Coordinate RFB initiatives Monthly and Recurring functions may include: LTO launches, tracking, and ongoing sales communications Assemble and distribute new item launch, and LTO, POS kits Update RFB cost of goods breakdowns and scannable order guides Manage procurement and distribution of RFB POS and uniform items Maintain, update, and assemble RFB Partner Handbooks & Job Aids Develop and send out RFB Program E-Newsletters using MailChimp system Event support- grand openings, samplings, tradeshows Create train the trainer SOPs Travel to implement new processes and RFB items with field trainers Product R & D in Lacey Create price factor models & comparisons for RFB products Projects may include: Create and maintain RFB Date Code Genie customer portal Build out and maintain RFB SharePoint New RFB sales sheets and flyers for sales team Implement customer satisfaction surveys Training videos Create spec sheets and nutritional information database for RFB items Qualifications Knowledge, Skills, and Abilities: Outstanding written and verbal communication Detail oriented and highly organized Must be a self-starter with good self-direction Ability to work alone and independently for long periods of time in a fast-paced environment where details and resourcefulness are key attributes Proactive attitude Education and Experience: HS diploma or equivalent MS Office Suite with focus on Outlook and Excel at an intermediate to advanced level Microsoft Dynamics NAV experience is a plus Direct experience within a fast-paced environment Previous administrative experience in foodservice, retail, or merchandising environments is strongly preferred Experience in Foodservice and Product R&D preferred Experience in training others preferred License and Certifications: ServSafe Manager Certification required

Requirements

Outstanding written and verbal communication
Detail oriented and highly organized
Must be a self-starter with good self-direction
Ability to work alone and independently for long periods of time in a fast-paced environment where details and resourcefulness are key attributes
Proactive attitude
HS diploma or equivalent
MS Office Suite with focus on Outlook and Excel at an intermediate to advanced level
Direct experience within a fast-paced environment
Previous administrative experience in foodservice, retail, or merchandising environments is strongly preferred
ServSafe Manager Certification required